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Theory
Consumer behaviour
82,077
Konsumentenverhalten
79,596
Service quality
21,461
Dienstleistungsqualität
20,710
Customer satisfaction
15,276
Kundenzufriedenheit
13,691
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13,031
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12,202
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10,891
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4,599
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4,457
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4,300
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4,285
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4,057
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4,028
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3,905
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3,731
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3,691
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3,572
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3,197
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Siciliani, Luigi
32
Postlewaite, Andrew
31
Straume, Odd Rune
31
Anderson, Simon P.
27
Bruhn, Manfred
27
Huber, Frank
27
Bauer, Hans H.
26
Hruschka, Harald
25
Mullainathan, Sendhil
25
Benkenstein, Martin
21
Brekke, Kurt R.
20
Homburg, Christian
20
Kerschbamer, Rudolf
20
Sheth, Jagdish N.
20
Inderst, Roman
19
Peitz, Martin
19
Rozen, Kareen
19
Blundell, Richard W.
18
Janssen, Maarten C. W.
18
Benhabib, Jess
17
Herrmann, Andreas
17
Dellaert, Benedict G. C.
16
Gierl, Heribert
16
Hildebrandt, Lutz
16
Matsushima, Noriaki
16
Shy, Oz
16
Armstrong, Mark
15
Helm, Roland
15
Samuelson, Larry
15
Sutter, Matthias
15
Vermeulen, Frederic
15
Fishman, Arthur
14
Herweg, Fabian
14
Moraga-González, José Luis
14
Palma, André de
14
Thisse, Jacques-François
14
Wang, Pengfei
14
Zinman, Jonathan
14
Boztuğ, Yasemin
13
Decker, Reinhold
13
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National Bureau of Economic Research
112
INSEAD
9
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European University Institute / Department of Economics
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American Marketing Association
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
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Christian-Albrechts-Universität zu Kiel
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Center for Economic Research <Tilburg>
3
Edward Elgar Publishing
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Maastricht Research School of Economics of Technology and Organizations
3
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3
School of Economics <Quezon>
3
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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3
Universität Mannheim
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World Bank
3
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
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European Marketing Academy
2
Harvard Institute for International Development
2
Hongkong / Securities and Futures Commission
2
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2
International Association for Research in Economic Psychology
2
International Telecommunications Society
2
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2
Russell Sage Foundation
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Shakai-Keizai-Kenkyūsho <Osaka>
2
Springer Gabler <Firma>
2
Steinbeis-Hochschule Berlin
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Steinbeis-Stiftung für Wirtschaftsförderung
2
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2
Umeå universitet
2
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
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2
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2
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NBER working paper series
110
Working paper / National Bureau of Economic Research, Inc.
107
NBER Working Paper
99
Discussion paper / Centre for Economic Policy Research
85
Gabler Edition Wissenschaft
76
Management science : journal of the Institute for Operations Research and the Management Sciences
70
Europäische Hochschulschriften / 5
66
CESifo working papers
65
Journal of economic behavior & organization : JEBO
62
SpringerLink / Bücher
61
European journal of operational research : EJOR
60
International journal of industrial organization
60
Economics letters
58
Journal of economic psychology : research in economic psychology and behavioral economics
58
Journal of business research : JBR
56
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
55
Journal of retailing and consumer services
52
The American economic review
48
Discussion paper / Tinbergen Institute
41
Discussion paper
36
Discussion papers / CEPR
36
Applied economics
34
Working paper
34
Journal of economics
33
Operations research
33
International journal of production economics
32
International journal of production research
32
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
32
The Rand journal of economics
32
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
30
Journal of consumer research : JCR ; an interdisciplinary bimonthly
30
Springer eBook Collection / Business and Economics
30
CESifo Working Paper Series
29
Discussion paper series / IZA
28
Journal of marketing research : JMR
28
Faculty & research / Insead : working paper series
27
Journal of economics & management strategy : JEMS
27
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
26
The journal of industrial economics
26
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ECONIS (ZBW)
10,670
Other ZBW resources
4
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1
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
2
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
3
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
4
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
5
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
6
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
7
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Saved in:
8
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
9
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
10
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
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