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Heckman, James J.
64
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33
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31
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17
Erceg, Christopher J.
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1
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Saved in:
2
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
3
Expanding the methodological approach to the social
servicescape
: moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
4
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
5
Perceived Value in Open Service Environments
Bartenwerffer, Torsten von
-
2006
Persistent link: https://www.econbiz.de/10003390770
Saved in:
6
Restaurant information sharing on social networking sites : do network externalities matter?
Kang, Jee-Won
;
Namkung, Young
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 739-763
Persistent link: https://www.econbiz.de/10011559825
Saved in:
7
Kundenzufriedenheit
: Verfahren zur Messung der Indifferenzzone
Bartikowski, Boris
-
2002
Persistent link: https://www.econbiz.de/10001656652
Saved in:
8
Does Quality Matter in Local Consumption Amenities? An Empirical Investigation with Yelp
Kuang, Chun
-
2017
The possibility that local consumption amenities provided by bars,
restaurants
, and other retail services improve …
Persistent link: https://www.econbiz.de/10012971755
Saved in:
9
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus
-
1999
Persistent link: https://www.econbiz.de/10000678052
Saved in:
10
Wirkung emotionaler Erlebnisse im Dienstleistungserstellungsprozess : eine konzeptionelle Analyse zur Integration kognitiver und emotionaler Bewertungsprozesse
Benkenstein, Martin
;
Forberger, Dirk
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 319-339)
.
2001
Persistent link: https://www.econbiz.de/10001555433
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