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A model of consumer learning for service quality and usage
Iyengar, Raghuram; Ansari, Asim; Gupta, Sunil - In: Journal of marketing research : JMR 44 (2007) 4, pp. 529-544
Persistent link: https://www.econbiz.de/10003569454
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Customer coping in response to relationship transgressions : an attachment theoretic approach
Paulssen, Marcel; Bagozzi, Richard P. - 2007
Persistent link: https://www.econbiz.de/10003530374
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Attachment security and the strength of commercial relationships : a longitudinal study
Paulssen, Marcel; Fournier, Susan - 2007
Persistent link: https://www.econbiz.de/10003530381
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Kundenorientierung und Kundenzufriedenheit
Dormann, Christian; Zapf, Dieter - 2007
Persistent link: https://www.econbiz.de/10003427146
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Changing consumer behavior paradigms
Parahoo, Sanjai; Harvey, Heather; Radi, Gihad - In: Corporate reputation review : an international journal 17 (2014) 1, pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.; Siems, Florian; Weber, Anett; … - In: Journal of business economics : JBE 84 (2014) 6, pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
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Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank; Vollhardt, Kai; Kressmann, Frank - 2005
Persistent link: https://www.econbiz.de/10003290584
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Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002749839