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Theory
Service quality
21,823
Dienstleistungsqualität
20,906
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15,571
Kundenzufriedenheit
13,916
Consumer behaviour
7,956
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7,689
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7,450
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7,329
Qualitätsmanagement
2,809
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2,760
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2,502
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2,500
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1,948
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1,942
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1,825
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1,514
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1,405
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1,347
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1,346
Product quality
1,321
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1,301
customer satisfaction
1,299
Gesundheitswesen
1,295
Health care system
1,280
Job satisfaction
1,208
Arbeitszufriedenheit
1,203
Satisfaction
1,202
service quality
1,196
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1,183
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1,182
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1,140
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1,118
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Siciliani, Luigi
33
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31
Bruhn, Manfred
25
Brekke, Kurt R.
20
Benkenstein, Martin
15
Biglaiser, Gary
12
Brekke, Kurt Richard
11
Stenbacka, Rune
10
Homburg, Christian
9
Bauer, Hans H.
8
Karlsson, Martin
8
Siciliani, Paolo
8
Stauss, Bernd
8
Crémer, Jacques
7
Dobos, Gergely
7
Fang, Hanming
7
Klemperer, Paul
7
Matzler, Kurt
7
Stock-Homburg, Ruth
7
Ziebarth, Nicolas R.
7
Atal, Juan Pablo
6
Beckert, Walter
6
Degryse, Hans
6
Huber, Frank
6
Pathak, Parag A.
6
Töpfer, Armin
6
Avery, Christopher
5
Beck, Adrian
5
Boone, Jan
5
Bouckaert, Jan
5
Chen, Jiawei
5
Dana, James D.
5
Falk, Tomas
5
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5
Georgi, Dominik
5
Gravelle, Hugh
5
Grzybowski, Lukasz
5
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5
Hinterhuber, Hans H.
5
Jeon, Doh-Shin
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Deutscher Universitäts-Verlag GmbH
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Deutsches Institut für Normung
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Forschungsstelle Automobilwirtschaft <Bamberg>
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IGI Global
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International Telecommunications Society
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Konferencja naukowa doktorantów ; IX (Szczecin) : 2013.05.11
1
Logos Verlag Berlin
1
Maastricht Research School of Economics of Technology and Organizations
1
Melbourne Business School
1
Tartu Ülikool
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Taylor and Francis.
1
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Verlag Dr. Kovač
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1
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CESifo working papers
22
Europäische Hochschulschriften / 5
19
SpringerLink / Bücher
18
Discussion paper / Centre for Economic Policy Research
16
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
International journal of industrial organization
15
NBER working paper series
15
NBER Working Paper
14
Springer eBook Collection / Business and Economics
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
European journal of operational research : EJOR
11
Information economics and policy : IEP
11
International journal of production research
11
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
11
CESifo Working Paper Series
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Discussion paper / NHH, Department of Economics
8
International journal of production economics
8
Journal of economics & management strategy : JEMS
8
NET Institute Working Paper
8
Basler Schriften zum Marketing
7
Working papers in economics
7
Economics letters
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Gabler-Edition Wissenschaft
6
Journal of economic behavior & organization : JEBO
6
Journal of retailing and consumer services
6
The journal of industrial economics
6
Working paper
6
Discussion papers / Deutsches Institut für Wirtschaftsforschung
5
Economics of education review
5
Journal of public economic theory
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
The American economic review
5
The economic journal : the journal of the Royal Economic Society
5
Wissenschaft & Praxis
5
Working papers in economics and statistics
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ECONIS (ZBW)
1,740
Other ZBW resources
2
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1
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1
Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish
;
Hariharan, Govind
;
Rao, H. Raghav
; …
- In:
Journal of organizational computing and electronic commerce
23
(
2013
)
3
,
pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
Saved in:
2
Effects of switching costs on customer loyalty in the liner shipping industry
Chao, Shih-Liang
;
Chen, Bo-Chuan
- In:
Maritime economics & logistics : a quarterly scientific …
17
(
2015
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011490970
Saved in:
3
Competition between software-as-a-service vendors
Ma, Dan
;
Kauffman, Robert J.
- In:
IEEE transactions on engineering management : EM
61
(
2014
)
4
,
pp. 717-729
Persistent link: https://www.econbiz.de/10010461166
Saved in:
4
Sticky rebates : loyalty rebates impede rational switching of consumers
Morell, Alexander
;
Glöckner, Andreas
;
Towfigh, Emanuel V.
- In:
Journal of competition law & economics
11
(
2015
)
2
,
pp. 431-461
Persistent link: https://www.econbiz.de/10011334495
Saved in:
5
Brand loyalty and generic competition
Wan, Yunyun
-
2016
Persistent link: https://www.econbiz.de/10011554223
Saved in:
6
Market share and price rigidity
Kleshchelski, Isaac
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003742543
Saved in:
7
Market share and price rigidity
Kleshchelski, Isaac
;
Vincent, Nicolas
- In:
Journal of monetary economics
56
(
2009
)
3
,
pp. 344-352
Persistent link: https://www.econbiz.de/10003850550
Saved in:
8
Essays in macroeconomics
Vincent, Nicolas
-
2007
Persistent link: https://www.econbiz.de/10009707369
Saved in:
9
Quality provision in hospital markets with demand inertia : the role of patient expectations
Sá, Luís
;
Straume, Odd Rune
- In:
Journal of health economics
80
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013179157
Saved in:
10
Testing Hirschman's exit, voice, and loyalty model : citizen and provider responses to decline in public health services
James, Oliver
;
John, Peter
- In:
International public management journal
24
(
2021
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012608731
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