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The Internet as an important tool in the tourism industry and its use in customer service
Tzioras, Nikolaos - In: Expert journal of marketing 6 (2018) 2, pp. 74-80
Persistent link: https://www.econbiz.de/10012217259
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Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom; Weldon, Ann Marie; Malik, Tarun - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 6, pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G. - 2017
The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...
Persistent link: https://www.econbiz.de/10012942808
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Wine tourism : from winescape to cellardoorscape
Williams, Kim M. - In: Tourism analysis : an interdisciplinary tourism & … 26 (2021) 2/3, pp. 245-248
Persistent link: https://www.econbiz.de/10012617346
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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The "customer journey" : learning from customers in tourism experience encounters
Yachin, Jonathan Moshe - In: Tourism management perspectives : TMP 28 (2018), pp. 201-210
Persistent link: https://www.econbiz.de/10011942683
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Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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The impact of default options on tourist intention post tourism chatbot failure : the role of service recovery and emoticon
Wang, Lilei; Xiao, Junyang; Luo, Zeyuan; Guo, Yanghong; … - In: Tourism Management Perspectives 53 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015077514