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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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Hotel employee work engagement and its consequences
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
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Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
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Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
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Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa; Choe, Yeongbae; Ok, Chihyung - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296