Nasr, Linda; Burton, Jamie; Gruber, Thorsten; Kitshoff, Jan - In: Journal of Service Management 25 (2014) 4, pp. 531-555
Purpose – Adopting the transformative service research (TSR) perspective, the purpose of this paper is to investigate the impact of positive customer feedback on the well-being of front-line employees, companies, and society. Using a multidisciplinary approach, the overlooked area of...