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It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.; Verghis, Phil; Stockton, William; Goh, … - In: Psychology & marketing 31 (2014) 7, pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
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Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M. - In: Services marketing quarterly 34 (2013) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
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An experimental investigation of regulatory orientation and post-choice regret in online product selection
Church, E. Mitchell; Iyer, Lakshmi S. - In: Journal of electronic commerce research : JECR 13 (2012) 4, pp. 289-304
Persistent link: https://www.econbiz.de/10009728090
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The effectiveness of online shopping characteristics and well-designed websites on satisfaction
Luo, Jifeng; Ba, Sulin; Zhang, Han - In: Management information systems : mis quarterly 36 (2012) 4, pp. 1131-1144
Persistent link: https://www.econbiz.de/10009680775
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An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr; Coulter, Robin A. - In: The journal of services marketing 25 (2011) 5, pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.; Miller, John S.; Hoel, Lester A. - In: Journal of air transport management 17 (2011) 5, pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
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Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.; Collier, Joel E.; Williams, Zachary; … - In: Journal of marketing theory and practice : JMTP 28 (2020) 3, pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
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Varieties of new public management? : the reform of public service employment relations in the UK and USA
Bach, Stephen; Givan, Rebecca Kolins - In: The international journal of human resource management 22 (2011) 11, pp. 2349-2366
Persistent link: https://www.econbiz.de/10009295878
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The platform effect : how Amazon changed work in logistics in Germany, the United States and the United Kingdom
Hassel, Anke; Sieker, Felix - In: European journal of industrial relations 28 (2022) 3, pp. 363-382
Persistent link: https://www.econbiz.de/10013397781
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927