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Lean Six Sigma in service : applications and case studies
Furterer, Sandra L. (ed.) - 2009
Persistent link: https://www.econbiz.de/10013547606
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung
Weißmann, Sven - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001627902
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TQM umsetzen : der Weg zur Business excellence
Malorny, Christian - 1996
Persistent link: https://www.econbiz.de/10000592559
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen A. - 1996
Persistent link: https://www.econbiz.de/10000587646
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Process quality
2011
Persistent link: https://www.econbiz.de/10003883242
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Implementing lean six sigma throughout the supply chain : the comprehensive and transparent case study
Cudney, Elizabeth A.; Kestle, Rodney - 2011
Persistent link: https://www.econbiz.de/10008701337
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Quality management : introduction to total quality management for production, processing, and services
Goetsch, David L.; Davis, Stanley - 2003 - 4. ed.
Persistent link: https://www.econbiz.de/10001695443