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Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank; Goldsby, Thomas J.; Griffis, Stanley E.; … - In: Journal of business logistics : JBL 32 (2011) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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Retailing and supply chains in the information age
Abernathy, Frederick H. (contributor) - In: Technology in society : an international journal 22 (2000) 1, pp. 5-31
Persistent link: https://www.econbiz.de/10001524923
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Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan; Hajmohammd, Sara; Patry, Karine - In: International journal of integrated supply management : … 8 (2013) 4, pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
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Customer loyalty in third party logistics relationships : findings from studies in the USA and Germany ; with 114 tables
Cahill, David L. - 2007
Persistent link: https://www.econbiz.de/10003362122
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Customer Loyalty in Third Party Logistics Relationships : Findings from Studies in Germany and the USA
Cahill, David L. (contributor) - 2007
To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the … validated using empirical data from nearly 800 logistics managers in Germany and the USA. The author reviews the effects of …Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more …
Persistent link: https://www.econbiz.de/10013520666
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An analytical approach to customer requirement information processing
Zhou, Zude; Xiao, Zheng; Liu, Quan; Ai, Qingsong - In: Enterprise information systems 7 (2013) 4, pp. 543-557
Persistent link: https://www.econbiz.de/10010196151
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Proposition for an improved version of the consumer entitlement inventory
Butori, Raphae͏̈lle - In: Psychology & marketing 27 (2010) 3, pp. 285-297
Persistent link: https://www.econbiz.de/10003956564
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Does diversity climate lead to customer satisfaction? : it depends on the service climate and business unit demography
McKay, Patrick F.; Avery, Derek R.; Liao, Hui; Morris, … - In: Organization science : a journal of the Institute for … 22 (2011) 3, pp. 788-803
Persistent link: https://www.econbiz.de/10009160351
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Are consumers with disabilities receiving the services they need?
Goodrich, Kendall; Ramsey, Rosemary - In: Journal of retailing and consumer services 19 (2012) 1, pp. 89-97
Persistent link: https://www.econbiz.de/10009507893
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Factors adversely influencing retail patronage : an empirical investigation in the USA
Dotson, Michael J.; Dave, Dinesh S. - In: International journal of business performance management 10 (2008) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10003629795