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USA
Consumer behaviour
12
Dienstleistungsqualität
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United States
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8
Theory
8
Hospital
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Unternehmensdienstleistung
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Verma, Rohit
7
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Ding, David Xin
2
Dixon, Michael
2
Bonner, Bryan L.
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Brown, Susan A.
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Cheng, Tsang-Hsiang
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Hu, Han-fen
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Huang, Yang
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Joglekar, Nitin
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Karniouchina, Ekaterina V.
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Kwortnik, Robert J.
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Lan, Ci-Wei
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Lee, Yen-Hsien
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Journal of operations management
2
Journal of service management
2
Decision support systems : DSS ; the international journal
1
Electronic commerce research and applications
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of organizational computing and electronic commerce
1
Journal of service research : JSR
1
Production and operations management : an international journal of the Production and Operations Management Society
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Tourist clusters, destinations and competitiveness : theoretical issues and empirical evidences
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ECONIS (ZBW)
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1
Law enforcement officers' acceptance of advanced e-government technology : a survey of COPLINK mobile
Hu, Paul Jen-Hwa
;
Chen, Hsinchun
;
Hu, Han-fen
;
Larson, Cathy
- In:
Electronic commerce research and applications
10
(
2011
)
1/6
,
pp. 6-16
Persistent link: https://www.econbiz.de/10009558635
Saved in:
2
Knowledge mapping for rapidly evolving domains : a design science approach
Dang, Yan Mandy
;
Zhang, Yulei Gavin
;
Hu, Paul Jen-Hwa
; …
- In:
Decision support systems : DSS ; the international journal
50
(
2010/11
)
2
,
pp. 415-427
Persistent link: https://www.econbiz.de/10008826244
Saved in:
3
Small clues tell : a collaborative expansion approach for effective content-based recommendations
Lee, Yen-Hsien
;
Wei, Chih-Ping
;
Hu, Paul Jen-Hwa
; …
- In:
Journal of organizational computing and electronic commerce
30
(
2020
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10012264451
Saved in:
4
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
5
The effect of experience, ownership and focus on productive efficiency : a longitudinal study of US hospitals
Ding, David Xin
- In:
Journal of operations management
32
(
2014
)
1/2
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010259980
Saved in:
6
Outcome-based contracts as new business model : the role of partnership and value-driven relational assets
Ng, Irene
;
Ding, David Xin
;
Yip, Nick
- In:
Industrial marketing management : the international …
42
(
2013
)
5
,
pp. 730-743
Persistent link: https://www.econbiz.de/10010211331
Saved in:
7
Surprise, anticipation, and sequence effects in the design of experiential services
Dixon, Michael J.
;
Victorino, Liana
;
Kwortnik, Robert J.
; …
- In:
Production and operations management : an international …
26
(
2017
)
5
,
pp. 945-960
Persistent link: https://www.econbiz.de/10011705505
Saved in:
8
Sequence effects in service bundles : implications for service design and scheduling
Dixon, Michael
;
Verma, Rohit
- In:
Journal of operations management
31
(
2013
)
3
,
pp. 138-152
Persistent link: https://www.econbiz.de/10009747925
Saved in:
9
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
10
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
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