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First National Bank of Chicago...
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Beziehungsmarketing
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6
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Akdere, Mesut
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Quality management journal : QMJ
27
International journal of productivity and quality management : IJPQM
23
International journal of hospitality management
22
The journal of services marketing
20
International journal of production research
18
International journal of quality & reliability management
18
Journal of business research : JBR
18
Working paper / National Bureau of Economic Research, Inc.
18
Journal of retailing and consumer services
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
Health care management review : HCM review
13
Journal of service research : JSR
12
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
Strategy & leadership : a publication of Strategic Leadership Forum
12
Academy of Management journal : AMJ
11
International journal of six sigma and competitive advantage : IJSSCA
11
The TQM journal : the international review of organizational improvement
11
Global business and organizational excellence : a review of research & best practices
10
International journal of production economics
10
Journal of marketing
10
European journal of operational research : EJOR
9
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel and tourism marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of business & industrial marketing
8
Harvard-Business-Manager : das Wissen der Besten
7
International journal of business innovation and research
7
Journal of marketing management : MM
7
Journal of operations management
7
The journal of personal selling & sales management : JPSSM
7
Benchmarking : an international journal ; BIJ
6
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
International journal of contemporary hospitality management
6
Journal of business & economics research
6
Journal of business ethics : JOBE
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
1,722
USB Cologne (EcoSocSci)
35
OLC EcoSci
1
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1
First National Bank of Chicago : Markterfolg durch Qualität und
Kundenorientierung
; eine Fallgeschichte
Meyer, Anton
;
Hüttinger, Sabine
-
1995
Persistent link: https://www.econbiz.de/10000903508
Saved in:
2
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
3
Qualitätsbewusstsein und
Kundenorientierung
der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
4
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
Saved in:
5
Quality management principles and benefits of their implementation in central banks
Luburić, Radoica
- In:
Journal of central banking theory and practice
4
(
2015
)
3
,
pp. 91-121
Persistent link: https://www.econbiz.de/10011373211
Saved in:
6
Six Sigma sales and marketing : application to NCAA basketball
Salzarulo, Peter
;
Krehbiel, Timothy C.
;
Mahar, Stephen
; …
- In:
American journal of business : applying research to …
27
(
2012
)
2
,
pp. 113-132
Persistent link: https://www.econbiz.de/10009711435
Saved in:
7
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
8
Can quality communication improve business relationships?
Hinner, Michael B.
- In:
Introduction to business communication
,
(pp. 15-40)
.
2005
Persistent link: https://www.econbiz.de/10003131651
Saved in:
9
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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