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Consumer Involvement Differenc...
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USA
Service quality
29
Dienstleistungsqualität
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Consumer behaviour
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Relationship marketing
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McColl-Kennedy, Janet R.
4
Dagger, Tracey S.
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Patterson, Paul G.
1
Salunke, Sandeep
1
Surachartkumtonkun, Jiraporn
1
Sweeney, Jillian C.
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Tombs, Alastair G.
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Journal of business research : JBR
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ECONIS (ZBW)
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Third party customers infecting other customers for better or for worse
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10009728496
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2
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
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3
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
4
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
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