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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
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Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young; Jang, Soo Cheong Shawn - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
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Variety seeking in restaurant choice and its drivers
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 32 (2013), pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
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IT implementation and customer results : the mediating role of the competitive priorities achieved by the firm
Rios de Haro, Manuel; Opazo-Basáez, Marco; … - In: International journal of business environment : IJBE 10 (2019) 4, pp. 329-345
Persistent link: https://www.econbiz.de/10012144622
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.; Megehee, Carol M. - In: The journal of services marketing 24 (2010) 4, pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
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Does patient trust promote better care?
Dwyer, Debra Sabatini; Liu, Hong; Rizzo, John A. - In: Applied economics 44 (2012) 16/18, pp. 2283-2295
Persistent link: https://www.econbiz.de/10009572742
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The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben - In: Psychology & marketing 29 (2012) 5, pp. 350-364
Persistent link: https://www.econbiz.de/10009547317