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USA
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10
Human Resource Management
7
Personalmanagement
7
Beziehungsmarketing
6
Relationship marketing
6
Gastgewerbe
5
Hospitality industry
5
Arbeitsgruppe
4
Arbeitsleistung
4
Dienstleistungsqualität
4
Innovation
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Job performance
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Service quality
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Team
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United States of America
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Arbeitszufriedenheit
3
Co-production
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Coaching
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Compensation system
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Confidence
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Customer service
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Destination management
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Dienstleistungssektor
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Employee retention
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Firm performance
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Führungsstil
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History
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Job satisfaction
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Kundenservice
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Leadership style
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Mitarbeiterbindung
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Performance measurement
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Performance-Messung
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Service industry
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Unternehmenserfolg
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Vergütungssystem
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Ford, Robert C.
8
Peeper, William C.
3
Sturman, Michael C.
2
Armandi, Barry R.
1
Bowen, David E.
1
Caparella, John
1
Ford, Robert Clayton
1
Gresock, Amy R.
1
Heaton, Cherrill P.
1
Heisler, William
1
Kwortnik Jr., Robert J.
1
Lynn, Michael
1
McCreary, William
1
Petersen, Peter B.
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Shao, Lian
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Tews, Michael J.
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The Cornell School of hotel administration handbook of applied hospitality strategy
2
Academy of Management learning & education : AMLE
1
International journal of contemporary hospitality management
1
Journal of management history : JMH
1
Journal of strategy and management
1
The international journal of human resource management
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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1
Organization theory : an integrative approach
Ford, Robert C.
;
Armandi, Barry R.
;
Heaton, Cherrill P.
-
1988
Persistent link: https://www.econbiz.de/10000747739
Saved in:
2
Friends to grow and foes to know : lessons in successful stakeholder management from Orlando ; an interview with William C. Peeper, President (retired), Orlando/Orange County Conve...
Peeper, William C.
;
Ford, Robert C.
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 696-712
Persistent link: https://www.econbiz.de/10009267060
Saved in:
3
The role of personality and general mental ability in predicting performance for new and experienced employees
Tracey, J. Bruce
;
Sturman, Michael C.
;
Shao, Lian
; …
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 415-428)
.
2010
Persistent link: https://www.econbiz.de/10008667127
Saved in:
4
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
Saved in:
5
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
Saved in:
6
The past as prologue: predicting the future of the convention and visitor bureau industry on the basis of its history
Ford, Robert C.
;
Peeper, William C.
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1104-1114
Persistent link: https://www.econbiz.de/10003466538
Saved in:
7
Leading change with the 5-P model : "complexing" the Swan and Dolphin hotels at Walt Disney World
Ford, Robert C.
;
Heisler, William
;
McCreary, William
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 800-816)
.
2010
Persistent link: https://www.econbiz.de/10008667107
Saved in:
8
Strategically crafting a customer-focused culture : an inductive case study
Ford, Robert C.
;
Wilderom, Celeste P. M.
;
Caparella, John
- In:
Journal of strategy and management
1
(
2008
)
2
,
pp. 143-167
Persistent link: https://www.econbiz.de/10003931689
Saved in:
9
Board composition and CVB effectiveness : engaging stakeholders that can matter
Ford, Robert C.
;
Gresock, Amy R.
;
Peeper, William C.
- In:
Tourism review : the official journal of the AIEST
66
(
2011
)
4
,
pp. 4-17
Persistent link: https://www.econbiz.de/10009407589
Saved in:
10
Henry B. Plant (1819 - 1899) : Florida's west coast entrepreneur
Ford, Robert C.
;
Petersen, Peter B.
- In:
Journal of management history : JMH
17
(
2011
)
3
,
pp. 254-269
Persistent link: https://www.econbiz.de/10009270456
Saved in:
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