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The impact of company type and corporate social responsibility messaging on consumer perceptions
Mattila, Anna S.; Hanks, Lydia; Kim, Ellen Eun Kyoo - In: Journal of financial services marketing : JFSM 15 (2010/11) 2, pp. 126-135
Persistent link: https://www.econbiz.de/10009563155
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Examining the determinants of long-term debt in the US restaurant industry : does CEO overconfidence affect debt maturity decisions?
Seo, Kwanglim; Kim, Ellen Eun Kyoo; Sharma, Amit - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1501-1520
Persistent link: https://www.econbiz.de/10011732164
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Effective communication styles for the customer-oriented service employee : inducing dedicational behaviors in luxury restaurant patrons
Kang, Juhee; Hyun, Sunghyup Sean - In: International journal of hospitality management 31 (2012) 3, pp. 772-785
Persistent link: https://www.econbiz.de/10009544308
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The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John; Hanson, Bjorn; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 49 (2008) 4, pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
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Pricing in services
Shoemaker, Stowe; Mattila, Anna S. - In: Handbook of pricing research in marketing, (pp. 535-556). 2009
Persistent link: https://www.econbiz.de/10003819777
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Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John; Mattila, Anna S. - In: The Cornell School of hotel administration handbook of …, (pp. 929-937). 2010
Persistent link: https://www.econbiz.de/10008667100
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
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Time styles and waiting in crowded service environments
Mattila, Anna S.; Hanks, Lydia - In: Journal of travel and tourism marketing 29 (2012) 3/4, pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
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A branding model for web search engines
Zhang, Lu; Jansen, Bernard J.; Mattila, Anna S. - In: International journal of internet marketing and … 7 (2012) 3, pp. 195-216
Persistent link: https://www.econbiz.de/10009576341