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USA
Preismanagement
19,121
Pricing strategy
19,104
Customer satisfaction
15,559
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Kundenzufriedenheit
13,976
Theorie
9,579
Theory
9,523
Consumer behaviour
8,776
Konsumentenverhalten
8,618
Service quality
7,059
Dienstleistungsqualität
6,878
Relationship marketing
6,708
Beziehungsmarketing
6,669
Deutschland
2,580
United States
2,457
Supply chain
2,455
Lieferkette
2,452
Germany
2,414
Globalisierung
2,301
Globalization
2,273
Electronic Commerce
1,862
E-commerce
1,807
Welt
1,795
World
1,786
Service management
1,759
Einzelhandel
1,698
Retail trade
1,678
Lieferantenmanagement
1,661
Supplier relationship management
1,658
Preisdifferenzierung
1,626
Dienstleistungsmanagement
1,619
Online-Handel
1,617
Online retailing
1,615
Price discrimination
1,612
Innovation
1,607
Preis
1,439
Price
1,394
Kundenintegration
1,363
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Undetermined
413
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347
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Article
1,680
Book / Working Paper
855
Journal
1
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Article in journal
1,443
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1,443
Graue Literatur
427
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427
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359
Arbeitspapier
352
Aufsatz im Buch
201
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201
Hochschulschrift
100
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87
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38
Sammelwerk
38
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35
Sammlung
35
Case study
31
Fallstudie
31
Aufsatzsammlung
17
Amtsdruckschrift
16
Government document
16
research-article
13
Lehrbuch
10
Bibliografie enthalten
9
Bibliography included
9
Konferenzschrift
8
Textbook
8
Bibliografie
5
Conference paper
5
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5
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5
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4
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4
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3
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3
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3
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3
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3
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3
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2
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English
2,470
German
52
Undetermined
14
Spanish
2
Italian
1
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Borenstein, Severin
11
Hortaçsu, Ali
11
Hinterhuber, Andreas
10
Klenow, Peter J.
10
Kryvtsov, Oleksiy
10
Berndt, Ernst R.
9
Jang, Soocheong
9
Liozu, Stephan
9
Mattila, Anna S.
9
Bergen, Mark
8
Han, Heesup
8
Levy, Daniel C.
8
Newhouse, Joseph P.
8
Schott, Peter K.
8
Stavins, Joanna
8
Trachter, Nicholas
8
Altig, David
7
Christiano, Lawrence J.
7
Eichenbaum, Martin S.
7
Gopinath, Gita
7
Hayashi, Fumiko
7
Itskhoki, Oleg
7
Lindé, Jesper
7
Parsley, Hayden
7
Schoenle, Raphael
7
Schwieg, Timothy
7
Simester, Duncan
7
Williams, Kevin R.
7
Zettelmeyer, Florian
7
Drayer, Joris
6
Einav, Liran
6
Felt, Marie-Hélène
6
Fort, Teresa C.
6
Gorodnichenko, Yuriy
6
Hellerstein, Rebecca
6
Midrigan, Virgiliu
6
Phillips, Robert L.
6
Pierce, Justin R.
6
Ray, Sourav
6
Rudanko, Leena
6
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National Bureau of Economic Research
41
USA / General Accounting Office
5
NetLibrary, Inc
3
American Management Association
2
Brookings Institution
2
Conference on Research in Income and Wealth
2
Ekonomiska forskningsinstitutet <Stockholm>
2
IGI Global
2
USA / Congress / Senate / Committee on Commerce, Science, and Transportation / Subcommittee on Consumer Affairs, Foreign Commerce, and Tourism
2
Universiṭat Bar-Ilan / Department of Economics
2
Alfried Krupp von Bohlen und Halbach-Stiftung
1
American Institute of Accountants
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center for Asia-Pacific Policy <Rand Corporation>
1
Chartered Institute of Transport
1
Commerce Clearinghouse <Chicago, Ill.>
1
Committee on Prices in the Bituminous Coal Industry
1
Conference Board
1
Conference on Price Behavior <1974, Bethesda, Md.>
1
Conference on Price Research
1
Cornell University / Department of Agricultural Economics
1
Council on Foreign Relations
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland <Bundesrepublik> / Bundesminister für Wirtschaft
1
Edward Elgar Publishing
1
Ekonomiska Forskningsinstitutet
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Federal Reserve Bank of Chicago
1
Federal Reserve Bank of Cleveland
1
Federal Reserve Bank of Minneapolis / Research Dept
1
Federal Reserve Bank of New York
1
Frank J. Fabozzi Associates <New Hope, Pa.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fritz-Thyssen-Stiftung
1
Gesellschaft für Ökologische Kommunikation mbH
1
Great Britain / Board of Trade
1
INSEAD
1
INSEAD-Wharton Alliance Center for Global Research & Development
1
Königswinter Seminar <4, 1996, Königswinter>
1
McKinsey & Company <New York, NY>
1
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Working paper / National Bureau of Economic Research, Inc.
92
NBER working paper series
40
International journal of hospitality management
34
The electricity journal
25
The American economic review
22
The review of economics and statistics
20
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of air transport management
18
Journal of business research : JBR
18
Journal of revenue and pricing management
18
Discussion paper / Centre for Economic Policy Research
17
Review of industrial organization : RIO
17
NBER Working Paper
16
The Oxford handbook of pricing management
16
Journal of retailing and consumer services
15
Services marketing quarterly
15
European journal of operational research : EJOR
14
The journal of services marketing
14
International journal of industrial organization
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of service research : JSR
13
International journal of production research
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
12
Journal of political economy
12
International journal of contemporary hospitality management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
The Rand journal of economics
11
The quarterly journal of economics
11
American economic journal : a journal of the American Economic Association
10
Economic Analysis Group discussion paper
10
International journal of production economics
10
The journal of product & brand management
10
Transportation research / E : an international journal
10
Economics letters
9
Health care management review : HCM review
9
Managing service quality : MSQ ; an international journal
9
The journal of industrial economics
9
Applied economics
8
Economic inquiry : journal of the Western Economic Association International
8
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Source
All
ECONIS (ZBW)
2,482
USB Cologne (EcoSocSci)
22
Other ZBW resources
19
EconStor
8
RePEc
3
OLC EcoSci
2
Showing
1
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10
of
2,536
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date (oldest first)
1
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
2
A macroanalysis of labor productivity as a value driver in the lodging industry
Chathoth, Prakash K.
;
Olsen, Michael D.
- In:
Global cases on hospitality industry
,
(pp. 179-195)
.
2008
Persistent link: https://www.econbiz.de/10003761929
Saved in:
3
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
4
Effect of service encounter pace on customer satisfaction
Noone, Breffni Monica
-
2004
Persistent link: https://www.econbiz.de/10003566826
Saved in:
5
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
6
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
7
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
8
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
9
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
10
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
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