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International journal of hospitality management
39
Journal of business research : JBR
28
The journal of services marketing
27
Journal of retailing and consumer services
22
Industrial marketing management : the international journal for industrial and high-tech firms
21
Services marketing quarterly
21
Journal of service research : JSR
18
Journal of the Academy of Marketing Science
18
Psychology & marketing
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
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12
Harvard business review : HBR
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
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11
International journal of contemporary hospitality management
10
Journal of marketing management : MM
10
Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Strategy & leadership : a publication of Strategic Leadership Forum
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Academy of Management journal : AMJ
9
Journal of fashion marketing and management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing theory and practice
9
Managing service quality : MSQ ; an international journal
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The journal of business & industrial marketing
9
The service industries journal
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Harvard-Business-Manager : das Wissen der Besten
7
International journal of retail & distribution management
7
The international review of retail, distribution and consumer research
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7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
International journal of production economics
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Journal of Services Marketing
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Journal of hospitality marketing & management
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of sport management : the official journal of the North American Society of Sport Management
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ECONIS (ZBW)
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EconStor
1
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1
Research on market orientation : some lessons shared and issues discussed in a doctoral seminar
Varadarajan, Rajan
- In:
AMS review : official publication of the Academy of …
7
(
2017
)
1/2
,
pp. 26-35
Persistent link: https://www.econbiz.de/10011741532
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Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
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3
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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4
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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5
Communicating with customers
Spinosa, Charles
;
Le Brocquy, David
;
Calder, Bobby J.
- In:
Kellogg on advertising & media : the Kellogg School of …
,
(pp. 226-253)
.
2008
Persistent link: https://www.econbiz.de/10003755924
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6
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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7
Assessing user attitudes toward mobile commerce in the US vs. Korea : implications for m-commerce CRM
Cho, Yoon C.
- In:
Journal of business & economics research
6
(
2008
)
2
,
pp. 91-102
Persistent link: https://www.econbiz.de/10003764130
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8
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
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9
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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10
ADTreesLogit model for customer churn prediction
Qi, Jiayin
;
Zhang, Li
;
Liu, Yanping
;
Li, Ling
;
Zhou, Yongpin
-
2009
Persistent link: https://www.econbiz.de/10003848413
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