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Working paper / National Bureau of Economic Research, Inc.
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Studies in history, economics and public law
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When states go broke : the origins, context, and solutions for the American states in fiscal crisis
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Entrepreneurship and innovation in evolving economies : the role of law
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Fiscal responsibility laws : are they needed?
Lienert, Ian
- In:
Journal of international commerce, economics and policy
4
(
2013
)
3
,
pp. 1-32
Persistent link: https://www.econbiz.de/10010203952
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2
Managing service companies : strategies for success
Irons, Ken
-
1994
Persistent link: https://www.econbiz.de/10000348573
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3
Die Zukunft der Dienstleistung : Fakten, Erfahrungen, Visionen
Mangold, Klaus
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000957817
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4
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
5
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
6
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
7
Service systems management and engineering : creating strategic differentiation and operational excellence
Chang, Ching M.
;
Chang, C. M.
-
2010
Persistent link: https://www.econbiz.de/10003895204
Saved in:
8
Global integrated service management : a study of the GISM implementation in a multinational and its subsidiaries in the information technology business
Scumparim, Daniel
;
Sacomano Neto, Mário
;
Giuliani, …
- In:
International journal of management & enterprise …
7
(
2009
)
4
,
pp. 409-428
Persistent link: https://www.econbiz.de/10003903453
Saved in:
9
Confusion in the ranks : IT service management practice and terminology
Winniford, MaryAnne
;
Conger, Sue
;
Erickson-Harris, Lisa
- In:
Information systems management
26
(
2009
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10003906166
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10
Market potential for ITSM graduates : a survey
Conger, Sue
;
Venkataraman, Ramesh
;
Hernandez, Alex
; …
- In:
Information systems management
26
(
2009
)
2
,
pp. 176-181
Persistent link: https://www.econbiz.de/10003906175
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