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The impact of e-service offeri...
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Consumer behaviour
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Einav, Liran
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Stavins, Joanna
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Jang, Soocheong
19
Schuh, Scott
18
McFadden, Daniel
17
Agarwal, Sumit
16
Kolstad, Jonathan
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Winter, Joachim
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Goel, Rajeev K.
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Heiss, Florian
15
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Waldfogel, Joel
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11
Levin, Jonathan
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Netessine, Serguei
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Edward Elgar Publishing
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Ariston
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Arthur D. Little International Inc. <Wiesbaden>
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90
NBER working paper series
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International journal of hospitality management
87
Journal of retailing and consumer services
86
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
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American journal of agricultural economics
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Journal of marketing theory and practice
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43
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The journal of consumer marketing
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International journal of consumer studies
40
The journal of services marketing
39
Economic inquiry : journal of the Western Economic Association International
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Journal of the Academy of Marketing Science
36
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
Health care management review : HCM review
33
Services marketing quarterly
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International journal of retail & distribution management
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Journal of consumer behaviour : an international research review
32
Journal of marketing
30
Agricultural and resource economics review : ARER
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of sport management and marketing : IJSMM
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Journal of sport management : the official journal of the North American Society of Sport Management
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Journal of advertising research
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research : JSR
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Journal of political economy
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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EconStor
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OLC EcoSci
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1
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
2
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
3
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
4
An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji
;
Kim, Hye-Ran
;
Lee, Jeoung Yul
- In:
International journal of multinational corporation strategy
1
(
2016
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
Saved in:
5
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
6
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
7
Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank
;
Goldsby, Thomas J.
;
Griffis, Stanley E.
; …
- In:
Journal of business logistics : JBL
32
(
2011
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
Saved in:
8
Post-adoption online shopping continuance
Liu, Chuanlan
;
Forsythe, Sandra
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 97-114
Persistent link: https://www.econbiz.de/10003964415
Saved in:
9
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
10
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
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