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The old pillars of new retailing
Berry, Leonard L. - In: Harvard business review on retailing and merchandising, (pp. 1-18). 2008
Persistent link: https://www.econbiz.de/10003778423
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Retail positioning strategies for the 1980s
Berry, Leonard L. - In: Business horizons 25 (1982) 6, pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
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On great service : a framework for action
Berry, Leonard L. - 1995 - 1. print.
Persistent link: https://www.econbiz.de/10004248945
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Branding labour-intensive services
Berry, Leonard L.; Lampo, Sandra S. - 2009
Persistent link: https://www.econbiz.de/10003785146
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What's the hard return on employee wellness programs?
Berry, Leonard L.; Mirabito, Ann M.; Baun, William B. - In: Harvard business review : HBR 89 (2011) 3, pp. 20-23
Persistent link: https://www.econbiz.de/10008901103
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Innovative healthcare delivery
Berry, Leonard L.; Mirabito, Ann M. - In: Business horizons 53 (2010) 2, pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
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What's the hard return on employee wellness programs?
Berry, Leonard L.; Mirabito, Ann M.; Baun, William B. - In: Harvard business review : HBR 88 (2010) 12, pp. 104-112
Persistent link: https://www.econbiz.de/10008779297
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Clueing in customers
Berry, Leonard L.; Bendapudi, Neeli - In: Harvard business review on managing health care, (pp. 73-88). 2007
Persistent link: https://www.econbiz.de/10003584457
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The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar; Parish, Janet Turner; Berry, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
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When the customer is stressed
Berry, Leonard L.; Davis, Scott W.; Wilmet, Jody - In: Harvard business review : HBR 93 (2015) 10, pp. 86-94
Persistent link: https://www.econbiz.de/10011372594