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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon; La, Suna - In: The journal of services marketing 27 (2013) 3, pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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The impact of company type and corporate social responsibility messaging on consumer perceptions
Mattila, Anna S.; Hanks, Lydia; Kim, Ellen Eun Kyoo - In: Journal of financial services marketing : JFSM 15 (2010/11) 2, pp. 126-135
Persistent link: https://www.econbiz.de/10009563155
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Implications for brokerage firms' financial disclosures : from CSR perspectives
Wang, Alex - In: Journal of financial services marketing : JFSM 15 (2010/11) 2, pp. 112-125
Persistent link: https://www.econbiz.de/10009563156
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Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.; Hanks, Lydia - In: Journal of service management 23 (2012) 5, pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
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How can regulators affect corporate social responsibility? : evidence from regulatory disclosures of consumer complaints in the U.S.
Wang, Yujie; Tsang, Albert; Xiang, Yi; Yan, Shuo - In: The British accounting review 56 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10015062078
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Relationships between providers and users of market research : the role of personal trust
Moorman, Christine; Deshpandé, Rohit; Zaltman, Gerald - 1993
Persistent link: https://www.econbiz.de/10000867282
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The relationship between trusting beliefs and Web site loyalty : the moderating role of consumer motives and flow
Gupta, Reetika; Kabadayi, Sertan - In: Psychology & marketing 27 (2010) 2, pp. 166-185
Persistent link: https://www.econbiz.de/10003945275
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The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben - In: Psychology & marketing 29 (2012) 5, pp. 350-364
Persistent link: https://www.econbiz.de/10009547317
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Antecedents of specialty food store loyalty
Zhao, Jing; Huddleston, Patricia - In: The international review of retail, distribution and … 22 (2012) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10009548107