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USA
Service quality
21,767
Dienstleistungsqualität
21,016
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Griechenland
13,703
Dienstleistungssektor
12,464
Greece
11,611
Service industry
11,458
Consumer behaviour
7,787
Konsumentenverhalten
7,573
Relationship marketing
7,256
Beziehungsmarketing
7,206
Deutschland
3,334
Qualitätsmanagement
3,014
Germany
2,964
Quality management
2,946
United States
2,588
Theorie
2,566
Wirtschaftsprüfung
2,554
Financial audit
2,547
Theory
2,519
Krankenhaus
2,023
Hospital
2,006
Innovation
1,891
EU-Staaten
1,877
EU countries
1,823
Industrie
1,701
Health care
1,700
Gesundheitsversorgung
1,664
Dienstleistung
1,577
Customer service
1,573
Manufacturing industries
1,565
India
1,557
Indien
1,519
Kundenservice
1,470
Schätzung
1,460
Gesundheitswesen
1,417
Estimation
1,404
Health care system
1,394
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72
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Aufsatzsammlung
27
Statistik
27
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25
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Hanushek, Eric Alan
19
Rebitzer, James B.
13
Rivkin, Steven G.
13
Jang, Soocheong
12
Staiger, Douglas
12
Bloom, Nicholas
9
Han, Heesup
9
Triplett, Jack E.
9
Woessmann, Ludger
9
Ark, Bart van
8
Bosworth, Barry
8
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Van Reenen, John
8
Vogel, Harold L.
8
Figlio, David N.
7
Mattila, Anna S.
7
Mulder, Nanno
7
Netessine, Serguei
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Cutler, David M.
6
Doyle, Joseph J.
6
Inklaar, Robert
6
Kolstad, Jonathan
6
Lemos, Renata
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Püschel, Julia
6
Ryu, Kisang
6
Sadun, Raffaella
6
Smith, Jeffrey A.
6
Beyers, William B.
5
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National Bureau of Economic Research
26
USA / Bureau of the Census
10
IGI Global
5
USA / Bureau of Labor Statistics
4
Edward Elgar Publishing
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
United States International Trade Commission
3
Europäische Kommission / Statistisches Amt
2
Hongkong / Securities and Futures Commission
2
Internationale Vereinigung für Steuerrecht
2
London Business School
2
National Academy of Engineering
2
NetLibrary, Inc
2
OECD
2
Rationalisierungs-Kuratorium der Deutschen Wirtschaft
2
USA / Congress / Senate / Committee on Foreign Relations
2
Vereinte Nationen / Wirtschaftskommission für Europa
2
American Hellenic Chamber of Commerce
1
American Marketing Association
1
American Society for Quality
1
Arbeitskreis Konjunktur des IWH
1
CESifo GmbH
1
Cato Institute
1
Center for Telecommunications and Information Studies
1
Conference on Research in Income and Wealth
1
Department of Health, Education, and Welfare
1
Deutschland / Bundesministerium für Wirtschaft und Arbeit
1
Eisenhower Center for the Conservation of Human Resources
1
Ethnikē Statistikē Hypēresia tēs Hellados
1
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
1
Europäische Kommission / Referat Berücksichtigung der Beschäftigungsthematik in den Übrigen Gemeinschaftspolitiken
1
Federal Reserve Bank of St. Louis
1
Finnland / Työministeriö
1
Fishman-Davidson Center for the Study of the Service Sector
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Godwins International Holdings Inc. <Belfast>
1
Government Accountability Office
1
Groningen Growth and Development Centre
1
Han gug gae bal yeon gu won
1
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Working paper / National Bureau of Economic Research, Inc.
123
International journal of hospitality management
46
Health care management review : HCM review
30
The journal of services marketing
25
NBER working paper series
24
Journal of retailing and consumer services
20
Journal of business research : JBR
19
The service industries journal
18
Quality management journal : QMJ
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Services marketing quarterly
16
Inquiry : a journal of health care organization, provision and financing
15
International journal of contemporary hospitality management
15
Journal of service research : JSR
15
Auditing : a journal of practice & theory
14
International journal of health care finance and economics
14
Journal of air transport management
13
The review of economics and statistics
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
12
Economics of education review
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Managing service quality : MSQ ; an international journal
12
The American economic review
12
American economic journal : a journal of the American Economic Association
11
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
11
Academy of Management journal : AMJ
10
Applied economics
10
Health affairs : at the intersection of health, health care, and policy
10
Health care financing review
10
Journal of hospitality marketing & management
10
SpringerLink / Bücher
10
Economic inquiry : journal of the Western Economic Association International
9
Journal of operations management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Psychology & marketing
9
The Milbank quarterly
9
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Source
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ECONIS (ZBW)
2,594
USB Cologne (EcoSocSci)
39
EconStor
29
Other ZBW resources
25
RePEc
12
OLC EcoSci
2
Showing
1
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10
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1
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
2
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
3
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
4
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
5
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
6
The overall theme park experience : a visitor satisfaction tracking study
Geissler, Gary L.
;
Rucks, Conway T.
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
2
,
pp. 127-138
Persistent link: https://www.econbiz.de/10009160492
Saved in:
7
Analysis of U.S. theme park selection and international implications
Pan, Haoyuan
;
Bahja, Frida
;
Cobanoglu, Cihan
- In:
Journal of transnational management : the official …
23
(
2018
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10011848451
Saved in:
8
From Mickey Mouse to Max and Cheese : enhancing user experience for the family market
Agate, Sarah Taylor
;
Williams, Joel E.
;
Barrett, Nate
- In:
International journal of business innovation and research
5
(
2011
)
4
,
pp. 338-358
Persistent link: https://www.econbiz.de/10009389015
Saved in:
9
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
10
The effect of service quality and marketing mix strategy towards local sustainable economic growth
Srinita
- In:
European research studies
21
(
2018
)
1
,
pp. 272-284
Persistent link: https://www.econbiz.de/10012219996
Saved in:
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