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The privatization of urban services in Europe
Lorrain, Dominique (ed.); Stoker, Gerry (contributor) - 1997
Persistent link: https://www.econbiz.de/10000602002
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La privatisation des services urbains en Europe
Lorrain, Dominique (contributor); Stoker, Gerry (contributor) - 1995
Persistent link: https://www.econbiz.de/10000907745
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Perceived value as a basis for shaping the offer of service provider : cases from UK and Croatia
Pandza, Irena; Vignali, Claudio - In: World review of entrepreneurship, management and … 6 (2010) 4, pp. 263-275
Persistent link: https://www.econbiz.de/10008798319
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair; Silvestro, Rhian - In: International journal of operations & production … 30 (2010) 12, pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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Improving the measurement of health system output growth
Castelli, Adriana; Dawson, Diane; Gravelle, Hugh; … - In: Health economics 16 (2007) 10, pp. 1091-1107
Persistent link: https://www.econbiz.de/10003563285
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A model and measure for quality service user involvement in health research
Morrow, Elizabeth; Ross, Fiona; Grocott, Patricia; … - In: International journal of consumer studies 34 (2010) 5, pp. 532-539
Persistent link: https://www.econbiz.de/10008651022
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Measuring audit quality of local governments in England and Wales
Giroux, Gary A.; Jones, Rowan H. - In: Research in accounting regulation 23 (2011) 1, pp. 60-66
Persistent link: https://www.econbiz.de/10009501316
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Measuring audit quality in an era of change : an empirical investigation of UK audit market stakeholders in 2002 and 2005
Duff, Angus - In: Managerial auditing journal 24 (2009) 5, pp. 400-422
Persistent link: https://www.econbiz.de/10009523873
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On educational performance measures
Muriel, Alastair; Smith, Jeffrey A. - 2011
Quantitative school performance measures (QPMs) are playing an ever larger role in education systems on both sides of the Atlantic. In this paper we outline the rationale for the use of such measures in education, review the literature relating to several important problems associated with their...
Persistent link: https://www.econbiz.de/10009312119
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Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed; Lu, Xiaoming; Fulford, Heather - In: Journal of marketing management : MM 28 (2012) 9/10, pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204