Perceived value as a basis for shaping the offer of service provider : cases from UK and Croatia
Year of publication: |
2010
|
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Authors: | Pandza, Irena ; Vignali, Claudio |
Published in: |
World review of entrepreneurship, management and sustainable development. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0573, ZDB-ID 2193382-0. - Vol. 6.2010, 4, p. 263-275
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Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Veranstaltungswirtschaft | Event sector | Großbritannien | United Kingdom | Kroatien | Croatia |
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