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Customer feedback mechanisms and organisational learning in service operations
Caemmerer, Barbara; Wilson, Alan M. - In: International journal of operations & production … 30 (2010) 3/4, pp. 288-311
Persistent link: https://www.econbiz.de/10003958058
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450
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Store and shopping-centre location and size : a review of British research and practice
Wilson, Alan G. <Sir> - In: Store choice, store location and market analysis, (pp. 160-186). 2015
Persistent link: https://www.econbiz.de/10011492711
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Extending the relevance of TSA research for the UK : general equilibrium and spillover analysis ; discussion paper
Cooper, Adrian; Wilson, Alan - In: Tourism economics : the business and finance of tourism … 8 (2002) 1, pp. 5-38
Persistent link: https://www.econbiz.de/10001706631
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The adoption of a retail-oriented marketing mix for bank branch operations
Wilson, Alan M. - In: The service industries journal 12 (1992) 3, pp. 404-413
Persistent link: https://www.econbiz.de/10001129787
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Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena; Al-Shuridah, Obaid; Wilson, Alan M.; … - In: Journal of financial services marketing : JFSM 22 (2017) 4, pp. 187-201
Persistent link: https://www.econbiz.de/10011815915