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United Kingdom
USA
330,547
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Service quality
21,822
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21,071
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11,796
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7,417
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7,284
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7,261
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7,093
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6,951
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Canada
6,746
Reputation
6,096
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6,039
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5,730
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5,671
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5,607
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Smith, James P.
47
Banks, James
45
Blundell, Richard W.
38
Propper, Carol
33
Caporale, Guglielmo Maria
32
Bloom, Nicholas
31
Gil-Alaña, Luis A.
30
Blanchflower, David G.
27
Van Reenen, John
25
Broadberry, Stephen N.
24
Bordo, Michael D.
23
Machin, Stephen
21
Hayo, Bernd
19
Nelson, Edward
19
Gravelle, Hugh
18
Griffith, Rachel
18
O'Rourke, Kevin Hjortshøj
18
Sadun, Raffaella
18
Bekaert, Geert
17
Burkhauser, Richard V.
17
Mierzwa, Sascha
17
O'Mahony, Mary
17
Sarno, Lucio
17
Gaynor, Martin
16
MacDonald, Ronald
16
Smeeding, Timothy M.
16
Taylor, Alan M.
16
Waldfogel, Jane
16
Hein, Eckhard
15
Hoesli, Martin
15
Peel, David
15
Siklos, Pierre L.
15
Davis, E. Philip
14
Hamori, Shigeyuki
14
Kanas, Angelos
14
Kugler, Peter
14
Sylla, Richard Eugene
14
Atkinson, Anthony B.
13
Buch, Claudia M.
13
Cette, Gilbert
13
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National Bureau of Economic Research
81
OECD
25
Maxwell Graduate School of Citizenship and Public Affairs
16
Edward Elgar Publishing
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Centre for Economic Performance
10
Economic Research Centre
7
Forschungsinstitut zur Zukunft der Arbeit
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Internationales Arbeitsamt
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National Institute of Economic and Social Research
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International Monetary Fund (IMF)
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Nomos Verlagsgesellschaft
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British-North American Committee
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Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques <Differdingen>
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European University Institute / Department of Economics
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Institut für Weltwirtschaft
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Institute for Fiscal Studies
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International Energy Agency
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Internationaler Währungsfonds / Research Department
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University of Cambridge / Department of Applied Economics
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European Conference of Ministers of Transport
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Federal Reserve Bank of St. Louis
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Ifo-Institut für Wirtschaftsforschung
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Princeton University Press
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University of Oxford / Institute of Economics and Statistics
4
Österreichisches Institut für Wirtschaftsforschung
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3
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3
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Working paper / National Bureau of Economic Research, Inc.
218
Discussion paper / Centre for Economic Policy Research
118
Discussion paper series / IZA
88
NBER working paper series
73
Journal of international money and finance
64
Applied economics
57
Discussion paper
42
Economics letters
41
Applied financial economics
40
The economic journal : the journal of the Royal Economic Society
40
NBER Working Paper
39
Working paper
38
SpringerLink / Bücher
36
The American economic review
36
The journal of economic history
32
Journal of money, credit and banking : JMCB
30
LIS working paper series
30
Working paper series / European Central Bank
29
European Journal of Marketing
28
Europäische Hochschulschriften / 5
28
CESifo working papers
27
The review of economics and statistics
27
Economic modelling
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of macroeconomics
26
Working paper series / Luxembourg Income Study
25
European economic review : EER
24
The journal of futures markets
24
IMF working paper
23
IZA Discussion Paper
23
Journal of banking & finance
23
International review of economics & finance : IREF
22
The journal of finance : the journal of the American Finance Association
22
CHE research paper
21
Oxford economic papers
21
Global finance journal
20
The journal of real estate finance and economics
20
Journal of international financial markets, institutions & money
19
Journal of monetary economics
19
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ECONIS (ZBW)
9,970
Other ZBW resources
115
RePEc
79
EconStor
15
ArchiDok
1
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1
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of marketing management : MM
25
(
2009
)
9/10
,
pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Saved in:
2
Recovery strategies in on-line service failure
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Marketing in the cyber era : strategies and emerging trends
,
(pp. 143-159)
.
2014
Persistent link: https://www.econbiz.de/10010241431
Saved in:
3
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
4
Complaints-handling procedures of human services charities : prevalence, antecedents, and outcomes of strategic approaches
Bennett, Roger
;
Savani, Sharmila
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 484-510
Persistent link: https://www.econbiz.de/10009315785
Saved in:
5
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
6
In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart
;
Dainty, Andrew
;
Wilkinson, Adrian
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
Saved in:
7
Price differentials among brands in retail distribution : product quality and service quality
Mañez Castillejo, Juan A.
;
Moner Colonques, Rafael
; …
-
2011
Persistent link: https://www.econbiz.de/10009161738
Saved in:
8
The price of secondary school quality : a hedonic approach
Bilbao, Cecilia
;
Cañal-Fernández, Verónica
- In:
Applied economics letters
20
(
2013
)
7/9
,
pp. 706-709
Persistent link: https://www.econbiz.de/10009761782
Saved in:
9
Location, quality and choice of hospital : evidence from England 2002/3-2012/13
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
-
2016
Persistent link: https://www.econbiz.de/10011518188
Saved in:
10
Can payers use prices to improve quality? : evidence from english hospitals
Allen, Thomas
;
Fichera, Eleonora
;
Sutton, Matt
- In:
Health economics
25
(
2016
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10011540582
Saved in:
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