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The effect of service quality on trust and commitment varying across generations
Cho, Jinsook E.; Hu, Haiyan - In: International journal of consumer studies 33 (2009) 4, pp. 468- 476
Persistent link: https://www.econbiz.de/10003865206
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Customer relationship management processes in retail banking : best practice and business value evaluation
Berger, Sven C.; Gensler, Sonja; Skiera, Bernd; Wiesel, … - In: Strukturwandel der Wertschöpfung im Bankgeschäft, (pp. 65-86). 2009
Persistent link: https://www.econbiz.de/10003903326
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Customer perceptions of value : case of retail banking
Ivanauskienė, Neringa; Auruškevičienė, Viltė; … - In: Organizations and markets in emerging economies 3 (2012) 1, pp. 75-88
Persistent link: https://www.econbiz.de/10009753429
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Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom; Birch, Nancy J. - In: The journal of services marketing 25 (2011) 5, pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
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Measuring and improving patients' experiences: how can we make health care systems work for patients?
Coulter, Angela; Cleary, Paul D. - In: Measuring up : improving health system performance in …, (pp. 211-224). 2002
Persistent link: https://www.econbiz.de/10001693903
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Innovations in the retail banking industry : the impact of organizational structure and environment on the adoption process
Sciulli, Lisa M. - 1998
Persistent link: https://www.econbiz.de/10000671711
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Culture and coworker relations: interpersonal patterns in American, Chinese, German, and Spanish divisions of a global retail bank
Morris, Michael W.; Podolny, Joel; Ni Sullivan, Bilian - In: Organization science : a journal of the Institute for … 19 (2008) 4, pp. 517-532
Persistent link: https://www.econbiz.de/10003756993
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Are credit unions just small banks? : determinants of loan rates in local consumer lending markets
Feinberg, Robert Mark; Rahman, A. F. M. Ataur - In: Eastern economic journal 32 (2006) 4, pp. 647-659
Persistent link: https://www.econbiz.de/10003429968
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The role of retail banking in the U.S. banking industry : risk, return and industry structure
Clark, Timothy; Dick, Astrid; Hirtle, Beverly J.; … - In: Economic policy review 13 (2007) 3, pp. 39-56
Persistent link: https://www.econbiz.de/10003673239
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The harmful consequences of failed recoveries in the banking industry
Casado, Ana Belén; Nicolau, Juan L.; Más Ruiz, … - In: The international journal of bank marketing : IJBM 29 (2011) 1, pp. 32-49
Persistent link: https://www.econbiz.de/10009007231