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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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Strategic price positioning for revenue management : the effects of relative price position and fluctuation on performance
Noone, Breffni M.; Canina, Linda; Enz, Cathy A. - In: Journal of revenue and pricing management 12 (2013) 3, pp. 207-220
Persistent link: https://www.econbiz.de/10009760771
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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.; Lee, Chung Hun - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
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Hotel revenue management and the Internet : the effect of price presentation strategies on customers' willingness to book
Noone, Breffni M.; Mattila, Anna S. - In: International journal of hospitality management 28 (2009) 2, pp. 272-279
Persistent link: https://www.econbiz.de/10003827290