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United States
Bank
65,133
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Performance measurement
15,233
Performance-Messung
14,421
Kundenzufriedenheit
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7,835
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7,713
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7,561
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7,536
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7,510
USA
7,228
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5,470
Unternehmenserfolg
5,292
Bank lending
5,282
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5,244
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5,178
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4,797
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4,786
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4,369
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4,310
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4,268
Indien
4,133
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4,132
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4,055
India
3,948
EU-Staaten
3,828
EU countries
3,770
Bankrisiko
3,570
Bank risk
3,543
Qualitätsmanagement
3,426
Quality management
3,332
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3,300
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3,190
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Berger, Allen N.
72
DeYoung, Robert
49
Wheelock, David C.
32
Mester, Loretta J.
30
Rhoades, Stephen A.
28
Correa, Ricardo
25
Goldberg, Linda S.
24
Hughes, Joseph P.
24
Strahan, Philip E.
24
Hannan, Timothy Hale
22
Cornett, Marcia Millon
21
Elyasiani, Elyas
21
Hassan, M. Kabir
21
Hanushek, Eric Alan
20
Stulz, René M.
20
Fraser, Donald R.
19
Shaffer, Sherrill
19
Acharya, Viral V.
18
Saunders, Anthony
18
Cetorelli, Nicola
17
Kane, Edward J.
17
Pilloff, Steven J.
17
Stiroh, Kevin J.
17
Wilson, Paul W.
17
Mihov, Atanas
16
Wall, Larry D.
16
White, Lawrence J.
16
Boyd, John H.
15
Evanoff, Douglas Darrell
15
Humphrey, David B.
15
Levine, Ross
15
Tehranian, Hassan
15
Amel, Dean F.
14
Calomiris, Charles W.
14
Jaremski, Matthew
14
Mishkin, Frederic S.
14
Rajan, Raghuram Govind
14
Rivkin, Steven G.
14
Rose, Peter S.
14
Santos, João A. C.
14
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National Bureau of Economic Research
70
Federal Reserve Bank of Chicago
22
Federal Reserve Bank of New York
11
The Wharton Financial Institutions Center
11
American Bankers Association
7
IGI Global
6
USA / General Accounting Office
6
Federal Deposit Insurance Corporation <Washington, DC>
5
Federal Reserve Bank of St. Louis
5
USA / Congress / House of Representatives / Committee on Banking, Finance and Urban Affairs / Subcommittee on Financial Institutions Supervision, Regulation and Insurance
5
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
5
Bank of the United States (1816-1836)
4
USA / Government Accountability Office
4
Bank of the United States (Pennsylvania : 1836-1841)
3
Edward Elgar Publishing
3
Federal Reserve Bank of San Francisco
3
National Monetary Commission
3
Nomos Verlagsgesellschaft
3
USA / Subcommittee on Financial Institutions and Consumer Credit
3
United States / Congress / House / Committee on Banking and Currency
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
World Bank / Financial Sector Development Dept
3
Brookings Institution
2
Charles A. Dice Center for Research in Financial Economics <Columbus, Ohio>
2
Federal Reserve Bank of Atlanta
2
Federal Reserve Bank of Cleveland
2
Federal Reserve Bank of Philadelphia
2
Federal Reserve System / Board of Governors
2
Federal Reserve System / Division of Research and Statistics
2
Goethe-Universität Frankfurt am Main
2
Hongkong / Securities and Futures Commission
2
Institut für Weltwirtschaft
2
Internationaler Währungsfonds / Monetary and Capital Markets Department
2
National Institute of Economic and Social Research
2
OECD
2
Princeton University / Industrial Relations Section
2
Rutgers University / Department of Economics
2
Springer Gabler <Firma>
2
USA / Committee on Banking, Finance and Urban Affairs / Subcommittee on General Oversight and Investigations
2
USA / Congress / House of Representatives / Committee on Banking and Financial Services
2
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Working paper / National Bureau of Economic Research, Inc.
217
Journal of banking & finance
140
Journal of financial services research : JFSR
69
NBER working paper series
66
Journal of money, credit and banking : JMCB
61
Economic review
59
Finance and economics discussion series
48
Journal of economics & business
43
International journal of hospitality management
42
The review of financial studies
42
Health care management review : HCM review
32
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
32
The journal of finance : the journal of the American Finance Association
31
Public performance & management review
30
Staff reports / Federal Reserve Bank of New York
30
Economic policy review
29
Discussion paper / Centre for Economic Policy Research
28
NBER Working Paper
28
Economic perspectives
25
Federal reserve bulletin
25
Journal of financial economics
25
The review of economics and statistics
25
Applied economics
24
Journal of financial and quantitative analysis : JFQA
24
Working papers / Financial Institutions Center
23
Journal of economics and finance
22
The journal of services marketing
22
Journal of financial stability
21
The American economic review
21
Journal of retailing and consumer services
20
Review of quantitative finance and accounting
20
The journal of corporate finance : contracting, governance and organization
19
Working papers / Federal Reserve Bank of Chicago
19
Quality management journal : QMJ
18
Review / Federal Reserve Bank of St. Louis
18
Review of industrial organization : RIO
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The antitrust bulletin : the journal of American and foreign antitrust and trade regulation
17
The financial review : the official publication of the Eastern Finance Association
17
The journal of business : B
17
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Source
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ECONIS (ZBW)
6,393
RePEc
7
EconStor
1
Showing
1
-
10
of
6,401
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date (newest first)
date (oldest first)
1
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
2
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
3
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh
;
Arora, Renu
- In:
Challenges and trends in modern banking
,
(pp. 259-277)
.
2016
Persistent link: https://www.econbiz.de/10011516913
Saved in:
4
Overall customer satisfaction with banking services (mobile, online, ATM, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
5
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
6
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
7
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
8
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
9
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
10
Exploring the national and organizational culture mix in service firms
Webster, Cynthia
;
White, Allyn
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 691-703
Persistent link: https://www.econbiz.de/10008779098
Saved in:
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