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Punching in : one man's undercover adventures on the front lines of America's best-known companies
Frankel, Alex - 2007 - 1. ed.
Persistent link: https://www.econbiz.de/10004927336
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Take their breath away : how imaginative service creates devoted customers
Bell, Chip R.; Patterson, John R. - 2009
Persistent link: https://www.econbiz.de/10004938903
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Internetgestütztes Customer Relationship Management : internationale Fallstudien zu erfolgreichen Konzepten und deren Umsetzung in der Praxis
Bromberger, Jörg - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002385281
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Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig; Middlebrooks, Arthur - 2000
Persistent link: https://www.econbiz.de/10001350452
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Driven to delight : delivering world-class customer experience the Mercedes-Benz Way
Michelli, Joseph - 2016
Persistent link: https://www.econbiz.de/10013468851
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Participation programs in work organizations : past, present, and scenarios for the future
Bar-Haim, Aviad - 2002 - 1. published
Machine generated contents note: Part I: Participation Programs: Mapping the Field -- Chapter 1 Problem Areas and Definitions -- Chapter 2 Indirect Representative Programs -- Chapter 3 Direct Participation Programs -- Chapter 4 Economic Participation Programs -- Part I: Two Generations of...
Persistent link: https://www.econbiz.de/10001611597
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Mitarbeiterbeteiligung in deutschen Unternehmen : Auswirkungen auf Unternehmensorganisation und Arbeitsgestaltung
Voß, Eckhard (ed.) - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001788024
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One foot out the door : how to combat the psychological recession that's alienating employees and hurting American business
Bardwick, Judith Marcia - 2008
Persistent link: https://www.econbiz.de/10004891528
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Make their day! : employee recognition that works ; proven ways to boost morale, productivity, and profits
Ventrice, Cindy - 2009 - 2. ed., rev. and exp.
Persistent link: https://www.econbiz.de/10004941217