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Tour operators' service qualit...
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United States
Messung
22,593
Measurement
22,379
Service quality
21,753
Dienstleistungsqualität
21,002
Qualitätsmanagement
16,896
Customer satisfaction
15,530
Quality management
15,212
Kundenzufriedenheit
13,947
Tourismuswirtschaft
11,417
Tourism industry
11,416
Theorie
8,728
Theory
8,579
Consumer behaviour
8,522
Konsumentenverhalten
8,321
Tourismus
7,782
Tourism
7,621
Relationship marketing
7,472
Beziehungsmarketing
7,421
USA
4,333
Deutschland
4,225
Germany
3,833
Welt
3,416
World
3,365
Armut
3,143
Poverty
3,076
Wirtschaftsprüfung
2,680
Financial audit
2,666
Product quality
2,460
Produktqualität
2,441
Krankenhaus
2,432
Urlaubsverhalten
2,423
Holiday behaviour
2,420
Hospital
2,344
Schätzung
2,043
Health care
2,001
Estimation
1,985
Gesundheitsversorgung
1,962
India
1,961
Tourismusmarketing
1,920
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44
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German
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Burkhauser, Richard V.
20
Hanushek, Eric Alan
20
Feenstra, Robert C.
19
Cutler, David M.
17
Jang, Soocheong
15
Nakamura, Leonard Isamu
14
Larrimore, Jeff
13
Rivkin, Steven G.
13
Staiger, Douglas
13
Klenow, Peter J.
12
Rebitzer, James B.
12
Crone, Theodore Michael
11
Diebold, Francis X.
11
Meyer, Bruce D.
11
Wolff, Edward N.
11
Zacharias, Ajit
11
Basu, Susanto
10
Bloom, Nicholas
10
Kessler, Daniel P.
10
Sullivan, James X.
10
Figlio, David N.
9
Garner, Thesia Isedora
9
Garratt, Anthony
9
Han, Heesup
9
Kane, Thomas J.
9
Nordhaus, William D.
9
Reinsdorf, Marshall B.
9
Woessmann, Ludger
9
Aghion, Philippe
8
Caporale, Guglielmo Maria
8
Fernald, John G.
8
Gruber, Jonathan
8
Haltiwanger, John C.
8
Huckman, Robert S.
8
Marcellino, Massimiliano
8
McFadden, Kathleen L.
8
Oswald, Andrew J.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Deaton, Angus
7
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National Bureau of Economic Research
53
IGI Global
11
Jerome Levy Economics Institute
7
OECD
6
USA / General Accounting Office
6
USA / Bureau of the Census
5
American Enterprise Institute for Public Policy Research
4
Federal Reserve Bank of San Francisco
4
Conference on Research in Income and Wealth
3
Edward Elgar Publishing
3
European University Institute / Department of Economics
3
Federal Reserve Bank of New York
3
Federal Reserve Bank of St. Louis
3
Maxwell Graduate School of Citizenship and Public Affairs
3
USA / Bureau of Labor Statistics
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Brookings Institution
2
Center for the Study of Living Standards (CSLS)
2
De Gruyter Oldenbourg
2
Europäische Kommission / Gemeinsame Forschungsstelle
2
Hongkong / Securities and Futures Commission
2
Innocenzo Gasparini Institute for Economic Research <Mailand>
2
Johns Hopkins University / Department of Economics
2
Springer-Verlag GmbH
2
Trinity College Dublin / Department of Economics
2
USA / Congress / Senate / Committee on Commerce, Science, and Transportation / Subcommittee on Consumer Affairs, Foreign Commerce, and Tourism
2
Universität Mannheim
2
American Society for Public Administration
1
American Society for Quality
1
Brookings Task Force on Intangibles
1
Business Research Inst. at the Stockholm School of Economics
1
CESifo GmbH
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Campus Verlag
1
Cato Institute
1
Center for the Advancement of Process Technology <Texas City, Tex.>
1
Centre for Economic Policy Research
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Colloquium on Modern Tools for Business Cycle Analysis <4, 2003, Luxembourg>
1
Conference on Research in Income and Wealth <2007, Bethesda, Md.>
1
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Working paper / National Bureau of Economic Research, Inc.
271
NBER working paper series
50
International journal of hospitality management
44
Health care management review : HCM review
40
Quality management journal : QMJ
39
The American economic review
33
Discussion paper / Centre for Economic Policy Research
31
Discussion paper series / IZA
28
Finance and economics discussion series
26
International journal of productivity and quality management : IJPQM
25
The review of economics and statistics
25
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
The journal of services marketing
21
International journal of production research
20
Journal of retailing and consumer services
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Monthly labor review : MLR
19
NBER Working Paper
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of quality & reliability management
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of business research : JBR
17
Services marketing quarterly
17
The review of financial studies
17
Working papers / Federal Reserve Bank of Philadelphia, Research Department
17
Journal of health economics
16
Journal of human resources : JHR
16
American economic journal : a journal of the American Economic Association
15
Health care financing review
15
Inquiry : a journal of health care organization, provision and financing
15
Tourism economics : the business and finance of tourism and recreation
15
Auditing : a journal of practice & theory
14
Health affairs : at the intersection of health, health care, and policy
14
International journal of health care finance and economics
14
Economics of education review
13
International Productivity Monitor
13
Journal of air transport management
13
Journal of service research : JSR
13
Psychology & marketing
13
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Source
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ECONIS (ZBW)
4,152
RePEc
21
EconStor
5
USB Cologne (EcoSocSci)
2
Showing
1
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10
of
4,180
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date (newest first)
date (oldest first)
1
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
2
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
3
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
4
The effect of tourism services on travelers' quality of life
Neal, Janet D.
;
Uysal, Muzaffer
;
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
Saved in:
5
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
6
Defining visitor satisfaction in the context of camping oriented nature-based tourism : the driving force of quality!
O'Neill, Martin A.
;
Riscinto-Kozub, Kristen Ann
;
Van …
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10003975367
Saved in:
7
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
8
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
10
Six Sigma for services : a service quality framework
Neves, Joao S.
;
Nakhai, Behnam
- In:
International journal of productivity and quality …
7
(
2011
)
4
,
pp. 463-483
Persistent link: https://www.econbiz.de/10009230716
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