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Service-ability : create a cus...
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United States
Management
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Working paper / National Bureau of Economic Research, Inc.
58
International journal of hospitality management
43
Journal of business research : JBR
32
The journal of services marketing
30
Harvard business review : HBR
28
Services marketing quarterly
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Journal of retailing and consumer services
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Journal of service research : JSR
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SpringerLink / Bücher
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of the Academy of Marketing Science
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Psychology & marketing
18
Academy of Management journal : AMJ
16
Discussion paper / Centre for Economic Policy Research
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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McGraw-Hill series in management
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Harvard-Business-Manager : das Wissen der Besten
13
The Oxford handbook of management theorists
13
California management review
12
Journal of marketing
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Journal of marketing theory and practice
12
Journal of travel and tourism marketing
12
Disaster management handbook
11
Journal of business ethics : JOBE
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Strategy & leadership : a publication of Strategic Leadership Forum
11
Business horizons
10
Discussion paper
10
European journal of operational research : EJOR
10
Journal of fashion marketing and management
10
Journal of financial economics
10
Journal of management history : JMH
10
Journal of marketing management : MM
10
Managing service quality : MSQ ; an international journal
10
NBER working paper series
10
Production and operations management : an international journal of the Production and Operations Management Society
10
The journal of business & industrial marketing
10
International journal of contemporary hospitality management
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ECONIS (ZBW)
4,248
USB Cologne (EcoSocSci)
155
RePEc
7
BASE
6
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1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Eine dienstleistungsorientierte Perspektive des Handelsmarketing
Faßnacht, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001737403
Saved in:
3
Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig
;
Middlebrooks, Arthur
-
2000
Persistent link: https://www.econbiz.de/10001350452
Saved in:
4
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
5
Due date
management
to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
6
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
7
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
8
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
9
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
10
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
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