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The interplay of customer expe...
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United States
Consumer behaviour
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Oswald, Andrew J.
24
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20
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19
Jang, Soocheong
19
Smith, Alan D.
18
Stevenson, Betsey
17
Wolfers, Justin
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Kolstad, Jonathan
16
Blanchflower, David G.
15
Stavins, Joanna
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Einav, Liran
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Gruber, Jonathan
14
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Han, Heesup
13
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13
Schuh, Scott
13
Agarwal, Sumit
12
Mattila, Anna S.
12
Rebitzer, James B.
12
Staiger, Douglas
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11
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Nayga, Rodolfo M.
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10
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417
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of business research : JBR
89
International journal of hospitality management
87
Journal of retailing and consumer services
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NBER working paper series
85
Psychology & marketing
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Journal of fashion marketing and management
54
The American economic review
53
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American journal of agricultural economics
45
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41
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41
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of marketing theory and practice
40
American economic journal : a journal of the American Economic Association
39
The journal of services marketing
38
Services marketing quarterly
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Journal of the Academy of Marketing Science
36
Discussion paper / Centre for Economic Policy Research
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Journal of international consumer marketing
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Sport marketing quarterly : preferred journal of the Sport Marketing Association
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The review of economics and statistics
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Journal of service research : JSR
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Journal of marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of sport management and marketing : IJSMM
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Applied economics
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Journal of sport management : the official journal of the North American Society of Sport Management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of business ethics : JOBE
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Journal of advertising research
25
Journal of travel and tourism marketing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
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EconStor
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USB Cologne (business full texts)
1
Other ZBW resources
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
The Customs Service : Schmeckebier, Laurence F[rederick] ; Its history, activities and organization
Schmeckebier, Laurence Frederick
-
1924
Persistent link: https://www.econbiz.de/10002332323
Saved in:
3
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
4
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
5
Consequences of customer powerlessness : secondary control
Bunker, Matthew
;
Ball, A. Dwayne
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
5
,
pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
Saved in:
6
The origins of customer service as concept and strategy
Grossberg, Kenneth Alan
- In:
Waseda business & economic studies
47
(
2011
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009613488
Saved in:
7
An investigation of customer experiences with professional
services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
8
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
9
Switching intention model development : role of service performances, customer
satisfaction
, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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