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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of Business Research 66 (2013) 8, pp. 989-995
This study investigates the mediating role of customer satisfaction in the relationships between two types of corporate associations (corporate ability and corporate social responsibility) and two behavioral outcomes (word of mouth and loyalty intentions). In addition, the authors explore...
Persistent link: https://www.econbiz.de/10011050006
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Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David; Walsh, Gianfranco; Beatty, Sharon E.; … - In: Journal of the Academy of Marketing Science 47 (2019) 3, pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
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Service employees' willingness to report complaints scale : cross-country application and replication
Walsh, Gianfranco; Northington, William Magnus; Hille, … - In: Journal of business research : JBR 68 (2015) 3, pp. 500-506
Persistent link: https://www.econbiz.de/10010495371
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The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno; Walsh, Gianfranco; Brach, Simon; … - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole; Walsh, Gianfranco - In: Herausforderungen der internationalen marktorientierten …, (pp. 435-453). 2011
Persistent link: https://www.econbiz.de/10008842198
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of business research : JBR 66 (2013) 8, pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
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Family allowances as reverse retail discrimination
Rosenbaum, Mark S.; Walsh, Gianfranco; Wozniak, Richard - In: International journal of retail & distribution management 40 (2012) 5, pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
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Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 9, pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
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Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: Reputation Management, (pp. 151-161). 2011
Persistent link: https://www.econbiz.de/10009271984