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Quality Services Implementatio...
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Subject
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United States
Service quality
20,655
Dienstleistungsqualität
20,639
Qualitätsmanagement
16,750
Quality management
14,431
Peru
9,516
Customer satisfaction
6,344
Kundenzufriedenheit
6,322
Konsumentenverhalten
4,390
Consumer behaviour
4,388
Beziehungsmarketing
4,104
Relationship marketing
4,094
Theorie
3,130
Theory
3,074
Wirtschaftsprüfung
2,605
Financial audit
2,593
Deutschland
2,336
USA
2,270
Produktqualität
2,233
Product quality
2,231
Krankenhaus
2,168
Germany
2,101
Hospital
2,083
Health care
1,799
Gesundheitsversorgung
1,783
Gesundheitswesen
1,596
Health care system
1,539
Prozessmanagement
1,260
OTC market
1,253
OTC-Handel
1,252
Standardisierung
1,211
Dienstleistungssektor
1,206
Standardization
1,201
Service industry
1,190
service quality
1,161
Business process management
1,151
Customer service
1,133
Kundenservice
1,130
India
1,101
Indien
1,092
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Online availability
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Undetermined
355
Free
266
Type of publication
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Article
1,519
Book / Working Paper
690
Journal
2
Type of publication (narrower categories)
All
Article in journal
1,379
Aufsatz in Zeitschrift
1,379
Graue Literatur
362
Non-commercial literature
362
Arbeitspapier
285
Working Paper
285
Aufsatz im Buch
129
Book section
129
Hochschulschrift
77
Thesis
66
Case study
57
Fallstudie
57
Collection of articles of several authors
40
Sammelwerk
40
Collection of articles written by one author
27
Sammlung
27
Bibliografie enthalten
19
Bibliography included
19
Amtsdruckschrift
15
Government document
15
Aufsatzsammlung
13
Lehrbuch
11
Conference paper
10
Konferenzbeitrag
10
Konferenzschrift
10
Textbook
9
Conference proceedings
8
Glossar enthalten
7
Glossary included
7
Ratgeber
6
Accompanied by computer file
5
Elektronischer Datenträger als Beilage
5
Guidebook
4
Bibliografie
3
Mehrbändiges Werk
3
Multi-volume publication
3
Reprint
3
Systematic review
2
Übersichtsarbeit
2
Advisory report
1
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Language
All
English
2,127
German
65
Spanish
17
Undetermined
7
French
4
Author
All
Hanushek, Eric Alan
19
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Kessler, Daniel P.
10
Woessmann, Ludger
9
Figlio, David N.
8
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
McFadden, Kathleen L.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Gowen, Charles, III.
7
Greenstone, Michael
7
McClellan, Mark B.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Vinyard, John
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Furterer, Sandra L.
6
Jang, Soocheong
6
Kolstad, Jonathan T.
6
Li, Dan
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Smith, Jeffrey A.
6
Amelung, Volker E.
5
Cebul, Randall D.
5
Eide, Eric R.
5
Grabowski, David C.
5
Horwitz, Jill R.
5
Kain, John F.
5
Kleiner, Morris M.
5
Lemos, Renata
5
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Institution
All
National Bureau of Economic Research
20
IGI Global
10
USA / General Accounting Office
6
The Wharton Financial Institutions Center
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Brookings Institution
2
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
Institute of Social Studies (ISS)
2
Internationale Vereinigung für Steuerrecht
2
American Society for Quality
1
Bayerischer Forschungsverbund Area Studies
1
CESifo GmbH
1
Cato Institute
1
Center for the Advancement of Process Technology <Texas City, Tex.>
1
Centro de Asesoría Laboral del Perú <Lima>
1
Cornell University / Department of Agricultural Economics
1
Defense Advanced Research Projects Agency
1
Department of Health, Education, and Welfare
1
Departments of Management Sciences, University of Manchester, Institute of Science and Technology
1
Duncker & Humblot
1
European Students of Industrial Engineering and Management / TQM Vision
1
Federal Reserve Bank of St. Louis
1
Fundación Friedrich Ebert del Perú
1
Goethe-Universität Frankfurt am Main
1
Goethe-Universität Frankfurt am Main / Institut für Kapitalmarktforschung
1
Harvard Graduate School of Business Administration
1
Industrial Relations Research Association
1
Institute of Latin American Studies <Austin, Tex.>
1
International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
International Congress on Comparative Law <18., 2010, Washington, DC>
1
International Institute of Social Studies of Erasmus University (ISS), The Hague
1
International Monetary Fund
1
International Monetary Fund (IMF)
1
Internationaler Währungsfonds / Monetary and Capital Markets Department
1
Internationales Institut für Umwelt und Gesellschaft
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Latin American Trade Network
1
NPA Committee on Changing International Realities
1
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Published in...
All
Working paper / National Bureau of Economic Research, Inc.
125
Health care management review : HCM review
39
Quality management journal : QMJ
38
International journal of hospitality management
25
International journal of productivity and quality management : IJPQM
24
International journal of production research
20
International journal of quality & reliability management
18
NBER working paper series
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
13
Health care financing review
13
The review of financial studies
13
Discussion paper / Centre for Economic Policy Research
12
Economics of education review
12
Journal of health economics
12
Journal of human resources : JHR
12
The journal of structured finance
12
The review of economics and statistics
12
Academy of Management journal : AMJ
11
Global business and organizational excellence : a review of research & best practices
11
International journal of six sigma and competitive advantage : IJSSCA
11
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
11
The American economic review
11
The Milbank quarterly
11
The TQM journal : the international review of organizational improvement
11
The journal of services marketing
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
International journal of production economics
9
Journal of accounting and public policy
9
Journal of operations management
9
Services marketing quarterly
9
A Productivity Press book
8
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Source
All
ECONIS (ZBW)
2,201
RePEc
9
EconStor
1
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1
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10
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2,211
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date (oldest first)
1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Umfassendes und nachhaltiges Qualitätsmanagement im Krankenhaus : Diskussion von Referenzmodellen und zukunftsorientierten Strategien im Rahmen der wissenschaftlichen Begleitung ei...
Müller, Jörg
-
2001
Persistent link: https://www.econbiz.de/10001574263
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
5
A model of quality in the education service sector : an application of TOPSIS
Choudhury, Koushiki
- In:
Journal of strategic management education : JSME
8
(
2012
)
2
,
pp. 77-98
Persistent link: https://www.econbiz.de/10009790848
Saved in:
6
Education : quality and equality
Maude, Angus
-
1968
Persistent link: https://www.econbiz.de/10000539492
Saved in:
7
Verwaltungsmodernisierung im internationalen Vergleich : Meßkriterien und Implementationsstrategien in Deutschland, Großbritannien und in den USA
Löffler, Elke
-
1998
Persistent link: https://www.econbiz.de/10000988055
Saved in:
8
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
9
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
10
Quality at work
Hodgson, Alan
-
1988
-
2. print
Persistent link: https://www.econbiz.de/10000139671
Saved in:
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