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Information discovery and the long tail of motion picture content
Kumar, Anuj; Smith, Michael D.; Telang, Rahul - In: MSI reports : working paper series (2011) 3, pp. 157-208
Persistent link: https://www.econbiz.de/10009531735
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Product customization and customer service costs : an empirical analysis
Kumar, Anuj; Telang, Rahul - In: Manufacturing & service operations management : M & SOM 13 (2011) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei; Jerath, Kinshuk; Kumar, Anuj - 2014 - Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk; Kumar, Anuj; Netessine, Serguei - 2014 - Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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Does the Web reduce customer service cost? : empirical evidence from a call center
Kumar, Anuj; Telang, Rahul - In: Information systems research : ISR 23 (2012) 3/1/2, pp. 721-737
Persistent link: https://www.econbiz.de/10009656043
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Electronic markets and geographic competition among small, local firms
Kitchens, Brent; Kumar, Anuj; Pathak, Praveen - In: Information systems research : ISR 29 (2018) 4, pp. 928-946
Persistent link: https://www.econbiz.de/10011975891