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United States
Customer satisfaction
15,536
Kundenzufriedenheit
13,953
Künstliche Intelligenz
11,724
Artificial intelligence
11,407
Service quality
6,988
Dienstleistungsqualität
6,759
Consumer behaviour
6,477
Relationship marketing
6,375
Beziehungsmarketing
6,330
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6,306
Customer service
3,469
Kundenservice
3,076
Theory
1,899
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1,898
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1,856
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1,852
artificial intelligence
1,374
customer satisfaction
1,299
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1,267
Online-Handel
1,218
Online retailing
1,214
Job satisfaction
1,191
machine learning
1,190
Arbeitszufriedenheit
1,188
Deutschland
1,182
Satisfaction
1,157
Electronic Commerce
1,147
Germany
1,115
E-commerce
1,106
Emotion
1,035
Qualitätsmanagement
1,030
Quality management
1,001
USA
944
Innovation
933
Digitalisierung
930
Artificial Intelligence
927
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922
Holiday behaviour
921
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888
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German
20
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Dinlersoz, Emin Murat
11
Foster, Lucia
10
Kroff, Zachary
10
Zolas, Nikolas
9
Han, Heesup
8
Jang, Soocheong
8
Acemoglu, Daron
7
Restrepo, Pascual
7
Autor, David H.
6
Goldschlag, Nathan
6
Haltiwanger, John C.
6
Ryu, Kisang
6
Goldfarb, Avi
5
Mullainathan, Sendhil
5
Taska, Bledi
5
Webb, Michael
5
Aksoy, Lerzan
4
Anderson, Gary
4
Beede, David Nathan
4
Brynjolfsson, Erik
4
Buffington, Catherine
4
Erel, Isil
4
Gans, Joshua
4
Ha, Jooyeon
4
Halperin, Basil
4
Ho, Benjamin
4
Hsu, Maxwell K.
4
Jin, Ginger Zhe
4
Keiningham, Timothy
4
Kelly, Bryan T.
4
Kim, Wansoo
4
Kumar, Anuj
4
Li, J. Frank
4
List, John A.
4
Lucas, Robert W.
4
Ludwig, Jens
4
Mattila, Anna S.
4
McElheran, Kristina
4
McFadden, Kathleen L.
4
Muir, Ian
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National Bureau of Economic Research
32
IGI Global
9
Europäische Gemeinschaften / Gemeinsame Forschungsstelle
1
Executive-Intelligence-Review-Nachrichtenagentur <Wiesbaden>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Goethe-Universität Frankfurt am Main
1
Harvard Graduate School of Business Administration
1
PapyRossa-Verlags-GmbH und Co. KG <Köln>
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1
USA / Office of Technology Assessment
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
epubli GmbH
1
Öko-Institut
1
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NBER working paper series
33
International journal of hospitality management
30
Working paper / National Bureau of Economic Research, Inc.
22
Services marketing quarterly
17
Journal of retailing and consumer services
16
The journal of services marketing
15
Journal of business research : JBR
13
Journal of consumer research : JCR ; an interdisciplinary bimonthly
13
Journal of service research : JSR
13
Psychology & marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of contemporary hospitality management
8
Journal of marketing theory and practice
8
Managing service quality : MSQ ; an international journal
8
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
International journal of retail & distribution management
6
Journal of consumer behaviour : an international research review
6
Journal of fashion marketing and management
6
Journal of travel and tourism marketing
6
Journal of vacation marketing : an international journal
6
The review of financial studies
6
Working papers / U.S. Census Bureau, Center for Economic Studies
6
Academy of Management journal : AMJ
5
Harvard business review : HBR
5
Health care management review : HCM review
5
Journal of economics & management strategy : JEMS
5
The service industries journal
5
European journal of operational research : EJOR
4
International journal of production economics
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Personnel psychology : a journal of applied research
4
Quality management journal : QMJ
4
The journal of personal selling & sales management : JPSSM
4
Working paper
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ECONIS (ZBW)
889
RePEc
3
EconStor
1
USB Cologne (EcoSocSci)
1
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1
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894
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date (oldest first)
1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Outsourcing customer service : applying the value chain as a method to improve service at call centers
Mihm, Barbara
- In:
Review of business information systems
12
(
2008
)
2
,
pp. 41-50
Persistent link: https://www.econbiz.de/10003769771
Saved in:
3
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
4
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
5
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
6
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
7
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
8
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
9
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
10
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
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