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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku; Leonard, Lori N. K. - In: Consumer behavior, organizational development, and …, (pp. 1-17). 2009
Persistent link: https://www.econbiz.de/10003792564
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Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A. - In: Handbook of hospitality human resources management, (pp. 63-82). 2008
Persistent link: https://www.econbiz.de/10003810250
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The effect of tourism services on travelers' quality of life
Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
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Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
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The impact of perceived service quality on MBA student satisfaction and recommendations : do expectations matter?
Carter, Robert E. - In: Services marketing quarterly 30 (2009) 3, pp. 234-248
Persistent link: https://www.econbiz.de/10003865579