Costa, Renato J. Lopes da; Resende, Tiago; Dias, … - In: Journal of open innovation : technology, market, and … 6 (2020) 3/78, pp. 1-13
During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction...
