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Controlling outsourced service delivery : managing service quality in business service triads
Iwaarden, Jos van; Valk, Wendy van der - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1046-1061
Persistent link: https://www.econbiz.de/10009793758
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Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.; Pinhanez, Claudio S.; Paula, … - In: Journal of service research : JSR 16 (2013) 3, pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
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An assessment of the impact of the drivers of outsourcing on service delivery in organisational networks
Dude, Ugne; Zitkiene, Rima; Kazlauskiene, Egle - In: Montenegrin journal of economics 18 (2022) 3, pp. 169-182
Persistent link: https://www.econbiz.de/10013349479
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Information systems and information technologies as enablers of innovation and knowledge creation and sharing in professional service firms
Tomo, Andrea; Mangia, Gianluigi; Consiglio, Stefano - In: Technology analysis & strategic management 32 (2020) 9, pp. 1082-1097
Persistent link: https://www.econbiz.de/10012266702
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Performance pay, sorting, and outsourcing
Henneberger, Fred; Sousa-Poza, Alfonso; Ziegler, Alexandre - 2007
Implementing performance pay requires that workers' output be measured. When measurement costs differ among firms, those with a measurement cost advantage choose to implement performance pay. They attract the best workers, and both the level and variability of compensation are higher at these...
Persistent link: https://www.econbiz.de/10010268459
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Managing service quality in multiple outsourcing
Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
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Structural change and blurred sectoral boundaries : assessing the extent to which knowledge-intensive business services satisfy manufacturing final demand in Western countries
Ciriaci, Daria; Palma, Daniela - In: Economic systems research : journal of the … 28 (2016) 1, pp. 55-77
Persistent link: https://www.econbiz.de/10011525116
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Industry-specific human capital and wages : evidence from the business process outsourcing industry
Kim, Keongtae; Mithas, Sunil; Whitaker, Jonathan; Roy, … - In: Information systems research : ISR 25 (2014) 3, pp. 618-638
Persistent link: https://www.econbiz.de/10010469103
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Productivity performance and the international outsourcing of services by Canadian industry
Wernerheim, C. Michael - In: The International trade journal 26 (2012) 5, pp. 413-435
Persistent link: https://www.econbiz.de/10009674349
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The rise of domestic outsourcing and the evolution of the German wage structure
Goldschmidt, Deborah; Schmieder, Johannes F. - 2015
to contracting firms. For this end we develop a new method for identifying outsourcing of food, cleaning, security and … growth of domestic outsourcing in Germany since the early 1990s. Event-study analyses show that wages in outsourced jobs fall … associated with outsourcing stem from a loss of firm-specific rents, suggesting that labor cost savings are an important reason …
Persistent link: https://www.econbiz.de/10011296066