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Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam

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An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)

Mazana, Reginald; Rupere, Taurayi; Kabanda, Gabriel - In: Journal of payments strategy & systems 10 (2016) 1, pp. 96-112

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The effect of digital delivery channels on the financial performance of banks

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Digitization effects on banks' financial performance : the case of an African country

Theiri, Saliha; Hadoussa, Slim - In: Competitiveness review : CR 34 (2024) 1, pp. 144-162

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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

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In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...

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How the internet affects the financial performance of Greek banks

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E-SERVQUAL and its impact on the performance of Islamic banks in Malaysia from the customer’s perspective

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Digital bank transactions and performance of the Indian banking sector

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Digital banking service in Indonesia : does it really matter for bank performance?: evidence from Indonesian commercial banks

Sumarta, Nurmadi Harsa; Prabowo, M. Agung; Saputro, Nugroho - In: International journal of monetary economics and finance … 15 (2022) 4, pp. 374-385

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Information technology investment and digitization to improve banking performance

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