E-SERVQUAL and its impact on the performance of Islamic banks in Malaysia from the customer’s perspective
Hasnan Baber
| Year of publication: |
2019
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| Authors: | Baber, Hasnan |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4637, ZDB-ID 2897101-2. - Vol. 6.2019, 1, p. 169-175
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| Subject: | Internet banking | Islamic Banking | e-SERVQUAL | performance | Banking | customer retention | Islamisches Finanzsystem | Islamic finance | Malaysia | Unternehmenserfolg | Firm performance | Bank | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2019.vol6.no1.169 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012033748