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Strategic customer service orientation, lean manufacturing practices and performance outcomes : an empirical study

Hong, Paul; Yang, Ma Ga; Dobrzykowski, David D. - In: Journal of service management 25 (2014) 5, pp. 699-723

Persistent link: https://www.econbiz.de/10010426044

Social media's impact on organizational performance and entrepreneurial orientation in organizations

Farzana Parveen; Noor Ismawati Jaafar; Sulaiman Ainin - In: Management decision : MD 54 (2016) 9, pp. 2208-2234

Persistent link: https://www.econbiz.de/10011551567

Marketing capabilities in the digital environment : consequences on the performance of the company

Pașcalău, Valentina-Simona - In: Oradea journal of business and economics 5 (2020) 1, pp. 106-114

Persistent link: https://www.econbiz.de/10012404508

The paradox of excellence : how great performance can kill your business

Mosby, David; Weissman, Michael - 2005 - 1. ed.

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Rules to break and laws to follow

Peppers, Don; Rogers, Martha - 2008

Persistent link: https://www.econbiz.de/10004899431

Does professional knowledge management improve innovation performance at the firm level?

Czarnitzki, Dirk; Wastyn, Annelies - 2009

The concept of knowledge has gained in interest since industrialized economics have induced a shift in importance from labor, capital and natural resources towards intellectual resources. This study investigates how the management of knowledge influences the innovation performance of a firm....

Persistent link: https://www.econbiz.de/10003893119

Withholding the ace : the individual- and unit-level performance effects of self-reported and perceived knowledge hoarding

Evans, Joel M.; Hendron, Michael G.; Oldroyd, James B. - In: Organization science : a journal of the Institute for … 26 (2015) 2, pp. 494-510

Persistent link: https://www.econbiz.de/10010528201

Harnessing value in knowledge management for performance in buyer-supplier collaboration

Yang, Jie - In: International journal of production research 51 (2013) 7, pp. 1984-1991

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Knowledge management and innovation performance in a high-tech SMEs industry

Alegre Martín, Joaquín; Sengupta, Kishore; Lapiedra, … - In: International small business journal : researching … 31 (2013) 4, pp. 454-470

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ISO 9000 internalization and organizational commitment : implications for process improvement and operational performance

Ataseven, Cigdem; Prajogo, Daniel I.; Nair, Anand - In: IEEE transactions on engineering management : EM 61 (2014) 1, pp. 5-17

Persistent link: https://www.econbiz.de/10010338042

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