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Understanding transactional trust in a tourism destination : evidence from the restaurant industry in Hungary

Szende, Peter; Huang, Zhuowei; Miao, Li; Szennai, Katalin - In: International Journal of Hospitality and Event Management 2 (2018) 1, pp. 70-90

Persistent link: https://www.econbiz.de/10012179596

Image matters : incentivizing green tourism behavior

Line, Nathaniel D.; Hanks, Lydia; Miao, Li - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 296-309

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The impact of smartphones on the family vacation experience

Yu, Xi; Anaya, Gerardo Joel; Miao, Li; Lehto, Xinran Y.; … - In: Journal of travel research : a quarterly publication of … 57 (2018) 5, pp. 579-596

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Consumers' pro-environmental behavior and the underlying motivation : a comparison between household and hotel settings

Miao, Li; Wei, Wei - In: International journal of hospitality management 32 (2013), pp. 102-112

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Social media picture posting and souvenir purchasing behavior : some initial findings

Boley, B. Bynum; Magnini, Vincent P.; Tuten, Tracey L. - In: Tourism management : research, policies, practice 37 (2013), pp. 27-30

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Understanding customer delight : an application of travel blog analysis

Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545

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Information technology and consumer behavior in travel and tourism : insights from travel planning using the internet

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Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

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