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Understanding customer delight : an application of travel blog analysis

Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545

Persistent link: https://www.econbiz.de/10009300452

Social media picture posting and souvenir purchasing behavior : some initial findings

Boley, B. Bynum; Magnini, Vincent P.; Tuten, Tracey L. - In: Tourism management : research, policies, practice 37 (2013), pp. 27-30

Persistent link: https://www.econbiz.de/10009761409

Information technology and consumer behavior in travel and tourism : insights from travel planning using the internet

Xiang, Zheng; Magnini, Vincent P.; Fesenmaier, Daniel R. - In: Journal of retailing and consumer services 22 (2015), pp. 244-249

Persistent link: https://www.econbiz.de/10010469038

Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

Persistent link: https://www.econbiz.de/10012686437

Understanding travelers' experiences of gastronomy through etymology and narration

Kivela, Jakša J.; Crotts, John C. - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 161-192

Persistent link: https://www.econbiz.de/10003852903

Adding psychological value to heritage tourism experiences revisited

Jewell, Bronwyn; Crotts, John C. - In: Journal of travel and tourism marketing 26 (2009) 3, pp. 244-263

Persistent link: https://www.econbiz.de/10003868745

The influence of gender on travel risk perceptions, safety, and travel intentions

Reisinger, Yvette; Crotts, John C. - In: Tourism analysis : an interdisciplinary tourism & … 14 (2009) 6, pp. 793-807

Persistent link: https://www.econbiz.de/10003974192

Vacation stress : the development of a vacation stress model among US vacation travelers

Zehrer, Anita; Crotts, John C. - In: Tourism review : the official journal of the AIEST 67 (2012) 3, pp. 41-55

Persistent link: https://www.econbiz.de/10009625145