Zainuddin, Nadia; Russell-Bennett, Rebekah; Previte, … - In: European Journal of Marketing 47 (2013) 9, pp. 1504-1524
Purpose – The purpose of this paper is to investigate the role of multiple actors in the value creation process for a preventative health service, and observe the subsequent impact on key service outcomes of satisfaction and customer behaviour intentions to use a preventative health service...