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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896
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Customer service : a progress report
Hopkins, David S. - 1970
Persistent link: https://www.econbiz.de/10000539669
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The quality of American life : perceptions, evaluations, and satisfactions
Campbell, Angus; Converse, Philip E.; Rodgers, Willard L. - 1976
Persistent link: https://www.econbiz.de/10000042557
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Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982
Persistent link: https://www.econbiz.de/10000011500
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Differences in satisfaction with health care services as a function of recipient: self or others
Snyder, Mary K.; Ware, John E. - 1975
Persistent link: https://www.econbiz.de/10002303613
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Retail management : satisfaction of consumer needs
Marquardt, Raymond A.; Makens, James C.; Roe, Robert G. - 1979 - 2. ed.
Persistent link: https://www.econbiz.de/10003231634
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An index of consumer satisfaction
Pfaff, Anita B. - 1971
Persistent link: https://www.econbiz.de/10002628239
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Dining out : separate eating places keep customers happy, suppliers busy
Van Dress, Michael G. - 1983
Persistent link: https://www.econbiz.de/10001420584