Narrow search
Showing 1 - 10 of 276
Cover Image
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John; Connell, Julia; Hannif, Zeenobiqah - In: International employment relations review 11 (2005) 1/2, pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Cover Image
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.; Wright, Christopher - In: New technology, work and employment 24 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Cover Image
Collective voice under decentralized bargaining : a comparative study of work reorganization in US and German call centres
Doellgast, Virginia - In: BJIR : an international journal of employment relations 48 (2010) 2, pp. 375-399
Persistent link: https://www.econbiz.de/10008839598
Cover Image
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009
Persistent link: https://www.econbiz.de/10003923645
Cover Image
Managing work and employment in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: The next available operator : managing human resources …, (pp. 253-278). 2009
Persistent link: https://www.econbiz.de/10003923647
Cover Image
Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy; Wagar, Terry - In: The next available operator : managing human resources …, (pp. 279-305). 2009
Persistent link: https://www.econbiz.de/10003923649
Cover Image
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu; Charlwood, Andy - In: Industrial relations journal 45 (2014) 1, pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Cover Image
Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
Cover Image
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia - 2012
Persistent link: https://www.econbiz.de/10009517861
Cover Image
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia; Marsden, David - In: Human resource management journal 29 (2019) 2, pp. 199-216
Persistent link: https://www.econbiz.de/10012025072