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To act out, to withdraw, or to constructively resist? : employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
Greenbaum, Rebecca L.; Mawritz, Mary Bardes; Mayer, David M. - In: Human relations 66 (2013) 7, pp. 925-950
Persistent link: https://www.econbiz.de/10009780269
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Measuring mediating factors in the use of interpersonal sensitivity in organizations
Lee, Sanghyun; Dubinsky, Alan J.; Kim, Juyoung - In: Journal of business research : JBR 66 (2013) 9, pp. 1285-1291
Persistent link: https://www.econbiz.de/10009756052
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The importance of product/service quality for frontline marketing employee outcomes : the moderating effect of leader-member exchange (LMX)
Hall, Kristina K. Lindsey; Baker, Thomas L.; Andrews, … - In: Journal of marketing theory and practice 24 (2016) 1, pp. 23-41
Persistent link: https://www.econbiz.de/10011450444
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Kundenintegration und Kundenbeziehungen : Konzeption, Wirkungsmechanismen und Managementimplikationen
Meik, Julia - 2016 - 1. Aufl. 2016
Dienstleistungssektor. Sie wendet sich dabei zwei Steuerungsaspekten der Integration des Kunden zu: der Produktivität und der Kundenbindung … an das Unternehmen. Die Autorin analysiert erfolgsrelevante Konsequenzen der aktiven Einbringung des Kunden sowie den …
Persistent link: https://www.econbiz.de/10014018916
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Kundenintegration und Kundenbeziehungen : Konzeption, Wirkungsmechanismen und Managementimplikationen
Meik, Julia - 2016
Persistent link: https://www.econbiz.de/10011452584
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The impact of person-job fit and job training-fit on employee work behaviour : a moderator analysis
Yevugah, David; Caesar, Livingstone Divine - In: International journal of value chain management : IJVCM 15 (2024) 1, pp. 69-97
Persistent link: https://www.econbiz.de/10015061575
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On the importance of conducting construct-level analysis for multidimensional constructs in theory development and testing
Wong, Chi-Sum; Law, Kenneth S.; Huang, Guo-hua - In: Journal of management : JOM 34 (2008) 4, pp. 744-764
Persistent link: https://www.econbiz.de/10003756586
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Organization studies and hospitality management
Guerrier, Yvonne - In: The Sage handbook of hospitality management, (pp. 257-272). 2008
Persistent link: https://www.econbiz.de/10003756720
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How does organizational trust benefit work performance?
Li, Ning; Yan, Jin; Jin, Mingxuan - In: Frontiers of business research in China : selected … 1 (2007) 4, pp. 622-637
Persistent link: https://www.econbiz.de/10003759723
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Organizational citizenship behavior in the global context
Farh, Jiing-Lih; Hackett, Rick D.; Chen, Zhi-jun - In: The handbook of cross-cultural management research, (pp. 165-184). 2008
Persistent link: https://www.econbiz.de/10003740072